Haley Reed

o assist customers via various support channels including phone support with video chat capability and traditional chat support o answering account questions and helping them locate prior returns.

o Greeted and checked in patients while accurately collecting, verifying, and updating demographic and insurance information o Educated and resolved inquiries regarding patient financial responsibilities, billing processes, payment options, billing discrepancies and insurance coverage. o Completed pre-registration on complex accounts for admissions while ensuring all required documentation was accurate o Ensured HIPAA compliance and supported revenue cycle management through accurate charge capture and confidentiality standards

o Assisted with daily operational management to ensure efficient workflows and smooth store operations, including scheduling and optimizing staffing during peak hours. o Collaborated with management to support sales goals and implement strategies to enhance customer satisfaction o Managed cash-handling procedures, including opening and closing registers, preparing deposits, and reconciling discrepancies

o Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security procedures o Delivered exceptional customer service by greeting customers warmly, anticipating needs, and resolving concerns promptly o Trained and supported new baristas on brewing techniques, drink recipes, and customer service standards o Accurately handled cash and electronic transactions in compliance with company cash-handling policies