About
Results-driven Executive Virtual Assistant with 3+ years of experience providing C-suite-level administrative support, managing high-volume inboxes, managing calendars, social media accounts, and cross-functional project pipelines.
Skilled at operating as the right hand to busy executives, anticipating needs, streamlining operations, and ensuring nothing falls through the cracks.
Proficient across 20+ industry-standard VA tools including HubSpot, Asana, Trello, Notion, Slack, and the full Google Workspace and Microsoft 365 suites.
What I'm looking for
A remote Executive VA, Administrative Assistant, or Customer Support role with a founder-led business or e-commerce brand. Open to full-time, part-time, or contract arrangements
Experience
Executive Virtual Assistant & Customer Support Lead
Remoteli
Sep 2023 – Feb 2025
Served as primary point of contact for 3 senior executives Managed personal and professional calendars, coordinated travel arrangements, handled inbox triage, drafted correspondence, and prepared briefing documents across 5+ time zones with scheduling accuracy.
Scheduled and published content, monitored engagement, responded to DMs, and compiled monthly analytics reports using Buffer and Hootsuite.
Delivered email, live chat, and phone support handling 80+ queries/day with a 96% first-contact resolution rate and under 2hr average response time via Zendesk and Freshdesk.
Managed 10+ concurrent projects created task structures, tracked milestones, flagged blockers, and ensured 95% on-time delivery across all workstreams.
Created and documented 12 customer support SOPs that reduced new VA onboarding time and standardised team-wide responses.
Built workflows and automated follow-up sequences that improved lead response speed and boosted client retention by 18%.
Escalated and resolved complex complaints within 24 hours, consistently maintaining a 4.8/5 client satisfaction rating.
BufferZendeskFreshdesk
Virtual Assistant & Training Coordinator
Thrivetop Academy
Jun 2023 – Dec 2023
Coordinated end-to-end virtual training operations for 200+ students per cohort Managed enrolment, class scheduling, Zoom session setup, reminder communications, and post-session follow-ups.
Handled all student and trainer email correspondence, Slack messages, and support tickets Maintaining clear, professional, and timely communication across channels.
Built and maintained a student CRM database of 500+ records in Airtable and Google Sheets, improving data accuracy by 35% through regular audits and deduplication.
Prepared weekly progress and performance reports using Google Sheets and Looker Studio dashboards that enabled management to make data-driven decisions, reducing student drop-off by 22%.
Collaborated with trainers and content teams via Notion and Slack to streamline material delivery, cutting content turnaround time by 15%.
ZoomAirtableGoogle Sheets
Education
Kwara state university
Bachelor of Arts · Linguistics
2020 – 2024
Kwara state university
B.A · Linguistics
2020 – 2024
Certifications
Virtual Assistant Fundamentals
Coursera
HubSpot CRM & Inbound Marketing Certificate
HubSpot Academy
Social Media Management Certificate
HubSpot Academy
Virtual Assistant Professional Certificate
ALX Africa
Skills
SLA & Ticket managementCustomer RetentionProject CoordinationProactive ThinkingOperations supportZendeskHubspotCRM ManagementIssue ResolutionInbox managementEmail ManagementCalendar ManagementExecutive Assistance
Languages
English (Native or bilingual proficiency)Yoruba (Native or bilingual proficiency)French (Elementary proficiency)
