About
Results-driven Banking and Customer Service Professional with 7+ years of experience across banking operations, customer service, ATM management, account maintenance and digital banking support.
Currently a Customer Service Officer with United Bank for Africa (UBA), with progressive experience from Teller and ATM Custodian roles into customer-facing banking operations.
Skilled in customer relationship management, account opening and maintenance, BVN-related services, transaction resolution, digital banking support, document management, operational compliance and process escalation.
Technology-oriented, adaptable and detail-focused, with an OND in Computer Science and a BSc in progress.
Experience
Customer Service Officer
United Bank for Africa (UBA)
Dec 2019 – Present
• Handle customer requests, account-related issues and service enquiries while maintaining professional service standards.
• Support account opening and maintenance processes, BVN-related requests, transaction investigations and operational escalations.
• Work with internal banking platforms and workflow channels for issue resolution, documentation and process tracking.
• Support customer experience initiatives and contribute to branch service improvement activities.
Account OpeningBVN ServicesDigital Banking SupportATM OperationsOperational ComplianceException ResolutionCash ProcessingTransaction ProcessingBanking Compliance
• Supported branch operations, customer account documentation and administrative banking processes.
• Monitored sundry deposit activities and assisted with BVN, validation, document management and operational records.
Account DocumentationBVN ServicesDocument Management
Education
National Open University of Nigeria (NOUN)
Bachelor’s Degree (BSc)
Federal Polytechnic Bali
Ordinary National Diploma (OND) · Computer Science
2017
Al-Iman School, Jalingo
2015
Certifications
Introduction to Business Management
King’s College London
2022 – No expiry
Service Executive Acceleration Programme (SEAP) — HSE, Customer Experience, Customer Fulfilment Centre and related modules
Service Executive Acceleration Programme (SEAP)
UBA Academy professional training and certifications
UBA Academy
Skills
Customer ExperienceMicrosoft OfficeProcess ComplianceDocument ManagementFraud EscalationBVN ServicesATM OperationsDigital Banking SupportTransaction ResolutionAccount OpeningBanking OperationsCustomer Service
Languages
English (Full professional proficiency)Hausa (Full professional proficiency)
