About
To be able to work for a company that will enhance and improve my skills to unlock my highest potential.
Fundamental skills Microsoft Office Zendesk
Fundamental Skills at Google Workspace Fundamental skills in Canva Good communication skills A self-motivated person Flexible at work Insightful – highly motivated to learn
Team Contributor Trustworthy, reliable, and honest Skills and Strengths
What I'm looking for
Looking for a Virtual Assistant role, Customer Service VA, and General Administrative tasks.
Experience
Technical Advisor
Conduent Bussiness Services Philippines
Jun 2023 – May 2026
Technical Advisor 1 is responsible for building rapport and guiding non-tech-savvy customers on how to troubleshoot and use their device properly on both the hardware and software sides of their device.
Technical SupportCustomer ServiceBPOChat Support
Technical Advisor 1
Concentrix
Sep 2021 – Mar 2023
My main responsibility is to assist users in troubleshooting and resolving hardware, software, and network issues. I also handled account management, billing inquiries, and escalation concerns when I was promoted to senior technical support.
Technical SupportCustomer ServiceBPOemail managementWhatsApp
I am on the frontline and responsible for delivering excellent customer service, assembling orders, and maintaining restaurant cleanliness.
Customer ServiceTeamworkCommunication
Education
Polytechnic University of the Philippines
2013
Bethany Mission School
2012 – 2013
Upper Bicutan National High School
2009 – 2011
Living Faith Christian Academy
2003 – 2009
Skills
Google WorkspaceTechnical SupportCustomer ServiceZendeskCalendar ManagementEmail Management
Languages
English (Professional working proficiency)Tagalog (Native or bilingual proficiency)