Jehriel Pacis Pacnis

Jehriel Pacis Pacnis

Technical Support Professional | Escalation Specialist

Taguig City, Philippines

#OpenToWork

About

To be able to work for a company that will enhance and improve my skills to unlock my highest potential. Fundamental skills Microsoft Office Zendesk Fundamental Skills at Google Workspace Fundamental skills in Canva Good communication skills A self-motivated person Flexible at work Insightful – highly motivated to learn Team Contributor Trustworthy, reliable, and honest Skills and Strengths

What I'm looking for

Looking for a Virtual Assistant role, Customer Service VA, and General Administrative tasks.

Experience

Technical Advisor

Conduent Bussiness Services Philippines

Jun 2023 – May 2026

Technical Advisor 1 is responsible for building rapport and guiding non-tech-savvy customers on how to troubleshoot and use their device properly on both the hardware and software sides of their device.

Technical SupportCustomer ServiceBPOChat Support

Technical Advisor 1

Concentrix

Sep 2021 – Mar 2023

My main responsibility is to assist users in troubleshooting and resolving hardware, software, and network issues. I also handled account management, billing inquiries, and escalation concerns when I was promoted to senior technical support.

Technical SupportCustomer ServiceBPOemail managementWhatsApp
Burger King

Service Crew

Burger King

Nov 2017 – May 2018

I am on the frontline and responsible for delivering excellent customer service, assembling orders, and maintaining restaurant cleanliness.

Customer ServiceTeamworkCommunication

Education

Polytechnic University of the Philippines

Polytechnic University of the Philippines

2013
Bethany Mission School

Bethany Mission School

2012 – 2013

Upper Bicutan National High School

2009 – 2011
Living Faith Christian Academy

Living Faith Christian Academy

2003 – 2009

Skills

Google WorkspaceTechnical SupportCustomer ServiceZendeskCalendar ManagementEmail Management

Languages

English (Professional working proficiency)Tagalog (Native or bilingual proficiency)