Business Operations Manager | P&L Management, Process Improvement & Cross-Functional Leadership
Noida, Uttar Pradesh, India
#OpenToWorkResults-driven Sales Operations professional with nearly four years of experience in the EdTech industry, combining hands-on B2C sales expertise with strong capabilities in sales operations, process optimization, performance management, and cross-functional collaboration. Proven ability to streamline sales workflows, improve operational efficiency, and support business growth in high-volume, target-driven environments. Experienced in sales planning, CRM management, pipeline tracking, KPI reporting, sales forecasting, MIS reporting, lead lifecycle management, and data-driven decision-making. Adept at maintaining data accuracy, analyzing sales performance metrics, identifying process gaps, and implementing operational improvements that enhance productivity and customer experience. Demonstrated success in managing end-to-end sales campaigns at Byju's and Unacademy, contributing **INR 98 Lakh in annual revenue** while consistently exceeding sales targets by up to **40%**. Strong background in stakeholder management, team coaching, SOP adherence, performance monitoring, escalation handling, and enabling sales teams through structured processes and operational excellence. Proficient in CRM platforms, Advanced Microsoft Excel, Power BI, SQL fundamentals, and business analytics, with a passion for leveraging data to optimize sales performance, improve forecasting accuracy, and drive scalable business operations. Seeking to transition into a Sales Operations Manager role where I can combine analytical thinking, operational excellence, and leadership to improve sales effectiveness and support organizational growth.
I'm seeking roles in: ✅ Sales Operations Manager ✅ Business Operations Manager ✅ Sales Excellence ✅ Revenue Operations (RevOps) ✅ Operations Manager
Unacademy (Sorting Hat Technologies)
• Successfully managed and developed a team of 8–10 associates, fostering a collaborative environment in the offline center and achieving high-performance standards. • Implemented effective strategies that enhanced team efficiency and productivity, resulting in measurable improvements in organizational outcomes.
Byju's (Think & Learn Pvt. Ltd.)
• Trained and led 12 sales associates weekly across the offline-center and virtual sales models, consistently achieving projected weekly revenue targets. • Owned 60K+ WRPS in weekly revenue across a combined B2C Inside Sales and offline-center model. • Directed Virtual Sales for the North region, managing end-to-end sales delivery under the Virtual Sale Model. • Generated new business and lifted team efficiency through targeted marketing initiatives, strategic growth plans, and process improvements. • Delivered results across multiple sales frameworks: Ross & Specter Model, Centre Sales Model, Offline Center Model, and Direct Sales Model.
Bachelor of Technology (B.Tech) · Data Science
TCS iON
AMCAT
