About
I am an Office Administrator with over two years of experience streamlining business operations, managing administrative workflows, and coordinating customer and vendor communications. Most recently at Choice Creations Ltd, I have supported daily administration across multiple growing businesses since 2026.
My work spans quotation preparation, digital filing, scheduling, and front desk reception. I have built automated client tracking and workflow systems, implemented online Job Card systems, and developed standardized operational routines. I use Google Workspace, Microsoft Office Suite, HubSpot CRM, Apollo.io, Power BI, Canva Pro, Figma, and Adobe Illustrator to enhance administrative and operational efficiency.
What I'm looking for
I am looking for a remote or hybrid opportunity in Business Development, Digital Marketing, Sales, Customer Support, or Client Success, where I can use my experience in lead generation, CRM management, customer communication, sales support, and digital marketing. I am particularly interested in joining a collaborative, growth-focused team where I can contribute to business growth, build strong client relationships, and continue developing my professional and technical skills.
Experience
Administrative & Sales Assistant
Choice Creations Ltd
Apr 2026 – Present
Coordinate daily administrative tasks, manage high volume customer communications, and handle inbound phone calls and emails Prepare detailed business quotations and maintain accurate digital client and vendor records Spearhead the digital transformation of administrative operations by building automated client tracking and workflow systems Implement an online Job Card system with real time status updates to seamlessly track active jobs, project versions, and client histories Architect standardized daily operational routines and quality control systems, establishing paperless workflows and minimizing compliance errors
Quotation preparationDigital filingWorkflow systems
Business Development & Data Mining Team Leader
GAOTEK Inc.
Nov 2025 – Jul 2026
Managed B2B lead generation, documentation, and CRM pipelines within a fully remote, independent working environment Authored comprehensive corporate onboarding documentation and daily workflow Standard Operating Procedures (SOPs) Engineered a categorized ticket routing system, successfully routing issues to specialized agents and significantly reducing resolution times
B2B lead generationCRM pipelinesTicket routing system
Sales Consultant & Receptionist
Market Basket Mini Mart
Nov 2024 – Apr 2026
Managed front desk reception, handled incoming calls, and provided dedicated support to resolve inquiries efficiently Developed and deployed a company-wide Stock Tracker Sheet adopted by all frontline employees to tightly monitor inventory Improved overall transaction accuracy and reduced inventory stockcuts through proactive supply tracking
Front desk receptionInventory trackingStock Tracker Sheet
Education
Kafue College of Health Sciences & Research
Diploma · Clinical Medicine
Certifications
Google Analytics 044
MindLuster
Email & Inbound Marketing
HubSpot Academy
Agile Project Management & CRM
HP LIFE
Skills
Customer Service ForumsPowerPoint DesignSpreadsheet ModelingAdobe IllustratorFigmaCanva ProPower BIApollo.ioCRM platformsMicrosoft Office SuiteGoogle WorkspaceClient RelationsOperational LogisticsQuotation preparation
Languages
English (Native or bilingual proficiency)Bemba (Professional working proficiency)Tonga (Native or bilingual proficiency)
