Heather Mathews

 Serve as an administrative right-hand to the Group President and four Global Executive Committee (GEC) leaders. Represent each leader internally and externally ensuring their expectations, style and ethos are always embedded in messaging and decisions  Prepare for board-level engagements, town halls, internal/external offsites and leadership forums [domestic and international]  Create and design PPT decks, agendas, speaking notes, internal/external communications, organizational announcements, organizational charts, website biographies, social media posts and other deliverables  Conduct daily calendar review to structure, protect optimize leaderships time and identify opportunities and/or risks  Translate each leader’s priorities into clear operating plans and follow-up as needed. Prepare concise executive summaries to show progress  Continually maintaining strict confidentiality and demonstrating unshakeable discretion  Arrange complex domestic and international travel, including private aviation, accommodations and itineraries  Manage and maintain Tampa Headquarters by managing all vendors, office logistics, facilities requests and overseeing execution of HQ contracts. Maintain HQ inventory and shipping of event support materials (product, literature, giveaways, etc.)  Manage and mentor customer experience coordinator who oversees greeting guests, deliveries/mail and pick- up, supply management and assisting me as needed in internal and external meetings  Fluency in Spanish and English, both spoken and written, with the ability to interact confidently across cultures and seniority levels

 Served as a gatekeeper providing seamless support to leadership, by continuously creating a productive calendar.  Continually sought creative solutions to all ad hoc requests/issues that arise to ensure the leadership team achieve focus on business needs  Conceived, compiled and meticulously formatted board decks, speaking notes and/or any additional deliverables to ensure timely submission to Board members  Coordinated and collaborated with our International (corporate) partners to create flawless travel schedules, monthly board meetings and client meetings for our local leadership team.  Served as an essential contributor to developing ideas and strategies for fostering company collaboration on a global level with a focus on impacting culture in a positive manner  Researched and negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, conferences and internal meetings  Assisted the Mergers & Acquisitions (M&A) team in organizing, facilitating, and supporting team activities. In addition to assisting with site visit planning and logistics. Coordinate the prepping and printing of all prospect presentations and materials as needed

 Provided superior administrative support to the EVP Operations, CCO, VP Supply Chain, VP of Engineering and executive team  Prepared, and produced complex reports, meeting decks (PPTs), spreadsheets, and statistical tables for internal (Board meetings) and external meetings  Proofread, and created routine correspondence for meeting related materials and compose selective summaries and any follow-up actions for executive(s) Provide support in arranging meetings including collation of speaking notes and/or briefing notes  Arranged complex and detailed travel plans and itineraries, compiled documents for travel-related meetings for executives and plant personnel. Assist with passport and visa issues, maintain travel profiles

 Provide executive support for the President & COO  Reviewed all Presidential communication, which included: incoming/outgoing emails, memos, letters, faxes and took appropriate action

 Provided comprehensive high-level executive support for seven corporate executives which included: CEO, (4) SVPs and (2) VPs  Prepared executive with all needed content for interviews, presentations, speaking engagements and client meetings  Independently initiated follow-up on outstanding matters on behalf of executive  Handled confidential and sensitive information with the utmost form of integrity  Directed the planning and successful implementation of a global managed travel program (Egencia); resulting in greater efficiencies in the travel booking process for end users, an increase in policy compliance and transparency / real-time reporting on global travel spend  Owned the relationship with the travel partner and internal stakeholders throughout the project lifecycle. Confirmed and managed the project scope, goals, timelines  Created a robust communication plan in two languages. Implemented and coordinated end user training, leading to strong end user adoption at system launch  Hosted and moderated client webinars with registered client attendance of 200+ attendees  Contributed to content for campaigns to drive up client attendance for client facing events and webinars  Led coordination of client meetings, executive presentations and media interviews for major tradeshows (HIMSS, Dreamforce) and executive level events  Planned and coordinated travel logistics ensuring successful execution of internal and external events. These events included: annual global sales meetings, regional sales meetings, local leadership summit and conferences. Coordinated logistics for keynote, motivational and celebrity guest speakers  Coordinated services for events, such as accommodation and transportation for 300+ clients, facilities, catering, signage, displays and special needs requirements

 Provided support for seven corporate executives which included: CEO, CFO, (2) SVPs, (1) EVP, and General Counsel  Coordinated the day-to-day activities of the executives, including managing calendars, scheduling business meetings, high-level conference calls, video conferencing, external and internal client web-based meetings, and other appointments. Managed all direct inquiries on behalf of the executives  Arranged complex airline, hotel, and ground transportation arrangements, both domestic and international, commercial and private  Prepare, modify, and produce complex reports, presentation meeting decks (PPTs), presentations and statistical tables for client meetings and corporate events

 Organized and leveraged time for 11 principals and partners supported; scheduled, maintained, and managed all calendar items  Developed and maintained client relationships, as well as client-related administrative contacts  Collaborated with department members to create smooth workflows and efficiencies to meet client deadlines  Prepared, modified, and produced complex reports, meeting decks (PPTs), spreadsheets, and statistical tables for internal and external meetings