Customer Experience and Product Leader
• Launched globally available web applications for math and science education including the TI-84 EvoTI-84 Plus CE, TI-Nspire CX II, TI-Nspire CX II Connect online calculators. • Directed enterprise SaaS migration from legacy FLEXERA licensing to a cloud-based 10Duke architecture, including API integrations with third-party vendors, Oracle backend systems, and customer-facing web applications; successfully decommissioned legacy infrastructure, achieving $100K annual cost savings. • Led the transition team to support a nationwide digital exam transformation using TI's Exam Calculator — strengthening customer relationships and TI's footprint in EMEA. Partnered with Finland's Ministry of Education and Culture. • Served as the primary customer champion and cross-functional leader for enterprise licensing platforms and customer-facing web applications, owning the end-to-end customer experience for 1M+ global users across education technology products. • Program leader for end-to-end customer feedback team, managing 300+ users and cross-functional team members, for software solutions and enterprise licensing platforms which improved customer experience, reduced confusion, increased adoption. • Acted as a bridge between customers, partners, and internal teams to resolve gaps, improve documentation clarity, and ensure seamless product delivery and deployment. • Prioritized features and enhancements based on customer feedback, usability insights, and business impact to improve overall user experience with engineering and business stakeholders, balancing technical constraints, operational readiness, compliance requirements, and customer commitments. • Guided customers and internal teams through complex platform transitions, minimizing disruption and maintaining a positive user experience during change, maintaining forward momentum and alignment amid evolving requirements and cross-functional friction. • Identified and resolved user experience pain points by prioritizing defect fixes and usability improvements across iterative releases. • Coordinated with cloud infrastructure teams on AWS environment readiness, storage utilization, and cost considerations, supporting scalable growth and operational efficiency. • Led backlog governance, sprint planning, dependency tracking, and risk mitigation efforts; translated business objectives into detailed user stories and acceptance criteria to support predictable delivery. • Presented quarterly roadmap updates, KPIs, and risk assessments to executive leadership, Sales, and Marketing, ensuring cross- organizational alignment on priorities and timelines. • Spearheaded compliance and cybersecurity readiness initiatives, aligning product architecture with corporate security standards and regulatory requirements. • Consistently rated “High Performer” in annual evaluations for leadership, inclusivity, customer empathy, and execution excellence.
Texas Instruments Education Technology Division
