About
E-commerce and operations professional with experience in retail, export sales administration, and digital marketing in international environments. I specialize in e-commerce operations, process optimization, and supporting customer-centric digital journeys. Organized, adaptable, and fluent in French and English, I am seeking a remote role in e-commerce or digital marketing operations to contribute to growth and efficiency in a global team.
What I'm looking for
E-Commerce Operation Officer ( French - English )
Customer Success Manager
Client Onboarding Manager
Experience
Retail & E-commerce Operations Manager
EREMIS
Dec 2023 – Oct 2025
• Managed end-to-end product flow between suppliers (Paris) and retail/e-commerce channels
• Led quarterly product launches (stock readiness, pricing, digital & physical integration)
• Supervised and trained a team of 2 sales associates
• Monitored sales KPIs, achieving +86% seasonal performance growth
• Coordinated stock integration, deliveries, and operational reporting
• Supported digital marketing and content creation (social media, visuals)
E-commerce OperationsKPI Monitoring
International Distribution Planner
SERVIER
Sep 2017 – Aug 2018
• Coordinated export demand planning with international partners (UAE, Ukraine, Italy)
• Consolidated supply needs via ERP systems
• Managed urgent export orders and documentation
• Ensured regulatory compliance (AMM documentation)
Demand PlanningERP SystemsRegulatory Compliance
Sales, Marketing & Entrepreneurship
Various Companies
2003
• Samsung Electronics — Import & Supply Chain Support (2012–2013)
• AON Hewitt (Toronto) — Benefits Administration & Key Accounts (2011–2012)
Supply Chain SupportBenefits AdministrationKey Accounts Management
Export Operations Coordinator
MONDELEZ INTERNATIONAL
• Managed full export order cycle (Americas, Middle East, Africa, DOM-TOM)
• Coordinated logistics across road, sea, and air transport
• Maintained SAP master data and handled customer claims
• SAP Key User (training, support, process continuity)
Export Order CycleLogistics CoordinationSAP Key User
E- Commerce & Digital Marketing Assistant
OLIVIER & CO
• Assisted in the execution of digital marketing campaigns (SEO, benchmarking, trend analysis).
• Created and managed digital content (articles, photos, product descriptions) in line with the brand’s identity.
• Maintained e-commerce inventory via Magento, ensuring product availability.
• Led social media and email marketing campaigns using Mailchimp, driving customer engagement.
Content ManagementMagento
Export Sales Coordinator
NUXE
• Managed export orders (Canada, Scandinavia, Italy)
• Coordinated logistics and documentation under Incoterms
• Monitored deliveries (OTD) and resolved operational issues
• Supported demand planning and forecast consolidation
• Assisted in new market integration (~€1M revenue setup)
Export Order ManagementLogistics CoordinationIncoterms
Junior Project Manager – Product Change
MONDELEZ INTERNATIONAL
• Managed cross-functional product change projects (packaging, recipe, artwork)
• Coordinated supply chain, marketing, regulatory, R&D, and manufacturing teams
• Led project planning, meetings, and stakeholder alignment
• Optimized supply flows, contributing to €850K savings
• Managed SAP master data and SKU creation
Supply Chain CoordinationProject PlanningSAP Management
Education
Université Paris VIII
International Business
Simplon.co
Digital Project Management Intensive Program
2019
Skills
SAP MM/SDIncotermsForecast alignmentLogistics coordinationStakeholder managementProcess improvementKPI tracking & reportingProduct launch managementProject SchedulingProject ManagementCustomer Success ApproachStock level management
Languages
French (Native or bilingual proficiency)English (Full professional proficiency)Italian (Professional working proficiency)Norwegian (Elementary proficiency)
