Customer Service
Raleigh, United States
#OpenToWorkI am a customer focused professional with over 15 years of experience delivering exceptional service in fast-paced, high-volume environments. Most recently, I have worked as a Food Delivery Driver at UberEATS and as Owner / Operator of Knowledgeable Apparel, combining frontline expertise with operational knowhow to create positive customer experiences. My work spans customer service excellence, conflict resolution, and team leadership. I have maintained a 98% on-time delivery rate at UberEATS, managed customer inquiries and complaints for Knowledgeable Apparel, and trained staff in customer service protocols and food safety compliance at Kroger. I am skilled with POS systems and Microsoft Office Suite, and have experience coordinating vendor relations, inventory control, and scheduling.
Knowledgeable Apparel
Provide highquality service to customers from product selection to postpurchase followup. Manage all customer inquiries, complaints, and feedback, ensuring positive brand interactions. Build loyal repeat clientele through attentive service and consistent product quality.
UberEATS
Maintain a 98% ontime delivery rate while ensuring orders are complete and handled with care. Resolve customer concerns and delivery issues quickly to maintain satisfaction ratings. Communicate effectively with customers, restaurants, and support teams for smooth order handling.
Campus Cooks, ABL
Collaborated with frontofhouse teams to ensure seamless guest experiences. Adapted to dietary requests and special orders while maintaining service speed. Supported service staff in communicating menu details and resolving guest concerns. Supported service staff in communicating menu details and resolving guest concerns.
Kroger
Assisted customers with product selection and special orders, ensuring satisfaction. Trained staff in customer service protocols and food safety compliance. Balanced service efficiency with personalized attention during highvolume periods.
Various Locations
Directed daily operations, ensuring guests received prompt, courteous service. Trained and coached staff to handle customer needs professionally and consistently. Addressed and resolved guest concerns to protect brand reputation and encourage return visits.
