Ibukun Akinyinka Akintayo

Performance Analytics & Reporting • Served as key data intelligence manager for the FY2023 Value Realisation Project for the Public Sector Directorate nationwide, producing actionable business insights that informed commercial strategy and resource allocation decisions. • Designed and implemented the final balanced scorecard in partnership with the Business Performance Monitoring Unit, ensuring KPIs accurately reflected the mandate and job profiles of retail banking and public sector market-facing staff. • Developed standardised reporting templates for daily, monthly, and year-to-date performance tracking across groups, teams, and individual desks — materially improving the speed and consistency of management information. • Conducted value chain analysis across all public sector business teams, identifying strategic cross-sell and fee income opportunities that informed the deployment of dedicated Value Chain Management teams. Donor Fund & Public Sector Banking • Managed the receipt, reconciliation, and performance reporting of multilateral development project funds held in state government accounts, including World Bank initiatives such as NEWMAP (Nigeria Erosion and Watershed Management Project) and RAAMP (Rural Access and Agricultural Marketing Project). • Served as primary liaison between the Bank and Project Implementation Units (PIUs), ensuring timely fund flows, audit-readiness, and full compliance with both international donor standards and CBN public financial management protocols. • Coordinated with state government Ministries, Departments and Agencies (MDAs) and Finance Commissioners to manage project funding accounts, escalate variances, and maintain transparent disbursement reporting. Technology, Change Management & Operations • Acted as support lead for Public Sector Directorate in driving business process modifications across IGCRS and IBPMS platforms, bridging project managers, internal stakeholders, and business teams through solution adoption. • Contributed to the implementation of Microsoft CRM for call activity tracking and customer relationship reporting across retail and public sector units; improved pipeline visibility and cross-sell conversion rates. • Led staff rationalisation exercise for the Public Sector Directorate — mapping core job functions, eliminating redundant roles, and redeploying key staff to federal and state government relationship management responsibilities.

Managed a diversified portfolio of retail and commercial clients, providing needs-based financial solutions including liability products, asset structuring, and investment advisory services to grow wallet share and deepen banking relationships. Built and managed a prospecting pipeline targeting high-potential client segments, executing an active call programme and structured client engagement model to consistently meet new-to-bank acquisition and revenue targets. Maintained full KYC and AML compliance across the portfolio, mentored junior relationship officers, and contributed to a culture of service excellence and regulatory adherence within the team.

AWS Cloud Practitioner

AWS

FirstBank Leadership Acceleration Programme (LAP 3.0)

FirstBank

ITIL Foundation — Service Management

CIFCON | CILRM | CIISM