IBUKUNOLUWA OJUOLAPE ADEKUNLE

Maintain a systematic approach to tracking and reporting customer payment trends. • Collaborate with internal teams to improve financial processes and customer experience. • Increased client retention by 25% through strategic follow-ups and feedback implementation. • Processed and reconciled over ₦20M in payments, and reducing overdue balances. • Manage and nurture relationships with high-value clients, ensuring excellent customer satisfaction and retention.

Managed end-to-end recruitment processes (job postings, screening, interview coordination) • Developed and structured job descriptions for multiple roles • Communicated with candidates and ensured a smooth hiring experience • Drafted and sent official HR communications (memos, emails, announcements) • Prepared and issued offer letters, employment letters, and termination letters • Maintained and updated employee records and documentation • Supported onboarding of new employees • Addressed employee concerns and promoted workplace professionalism • Assisted in performance tracking and monthly reporting processes • Coordinated salary communication and shared payslips with staff • Organized team bonding activities and internal engagement initiatives • Enforced company policies and workplace standards • Managed internal communication between management and staff

Welcomed and attended to customers effectively. • Scheduled and managed customer appointments. • Maintained organization records and documentation. • Provided general administrative support. • Reduced appointment scheduling errors by 35% through improved record-keeping practices.

Developed and executed marketing strategies to promote the business. • Engaged with customers, handled inquiries, and drove sales as Sales/Customer Service staff. • Oversaw daily operations, logistics, and operational efficiency. • Managed product development, quality control, and service delivery. • Led a team of 4 to manage product rollouts, resulting in 15% increase in customer satisfaction. • Boosted Instagram engagement by 30% through targeted campaigns.

Managed end-to-end recruitment and selection processes, including job postings, screening, interviews, and onboarding. • Oversee performance management processes, including goal setting, appraisals, and performance reviews. • Maintained accurate employee records and ensure proper documentation within HRIS and personnel files. • Administered compensation, benefits, and payroll support in collaboration with finance teams • Assisted in change management and organizational development initiatives. • Handled employee relations issues, grievances, and disciplinary actions in accordance with labor laws and company policy.

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