Customer Support
Carpentersville, United States
#OpenToWorkClient Services professional with 10+ years of experience building customer relationships, resolving issues, and coordinating cross-functional support for sales and operations teams. Proven track record managing high-volume accounts, streamlining order fulfillment, and training new staff on service best practices. Combines a Studio Art background with ongoing UX Design and Figma training to bring a user-centered lens to customer support, translating customer needs into process and experience improvements.
I’m looking for a role that lets me provide support to customers as well as providing interdepartmental liaisons and support.
Served as the primary point of contact for customer accounts via phone and email, resolving inquiries and maintaining consistently high satisfaction. Coordinated order fulfillment across multiple internal departments, ensuring accurate, on-time delivery and a seamless customer experience. Partnered with sales and operations teams to identify root causes of service issues and implement timely resolutions.
SMG3
Built and sustained long-term customer relationships over a 7-year tenure through responsive, solution-focused service. Prepared accurate customer quotations and managed order records in SAP, supporting smooth end-to-end order processing. Partnered closely with outside sales representatives to improve communication, reduce order errors, and strengthen customer satisfaction. Trained and onboarded new employees on customer service and sales support procedures, contributing to faster team ramp-up.
Heidolph Solutions
Protected customer accounts by identifying and investigating fraudulent activity while maintaining an empathetic, customer-first approach. Collaborated with internal fraud and support teams to investigate cases and resolve them efficiently, minimizing customer impact.
JPMorgan Chase
Managed a portfolio of approximately 30 client accounts, coordinating technician scheduling and service delivery. Served as the primary liaison between customers and internal support teams, ensuring clear communication and timely issue resolution.
Randstad Staffing
Bachelor of Arts · Studio Art
