Indu Kumari

• Assisted in planning and coordinating employee engagement initiatives to promote a positive and collaborative work environment. • Organized employee events, celebrations, recognition programs, and team-building activities to improve employee morale and participation. • Coordinated with different departments to ensure the smooth execution of engagement activities and internal communication. • Collected employee feedback through surveys, one-on-one interactions, and feedback forms to understand employee concerns and suggestions. • Analysed employee feedback and shared insights with the HR team to support initiatives aimed at improving employee satisfaction and workplace culture.

• Conducted regular customer follow-ups to gather feedback and assess overall customer satisfaction. • Built and maintained positive customer relationships by addressing queries and resolving concerns promptly. • Identified customer needs and communicated new product or service requirements to the internal team for continuous improvement. • Influenced customers by explaining product features, benefits, and value propositions, helping increase product awareness and customer confidence. • Collected and analyzed customer reviews to identify trends and recommend improvements in customer experience. • Assisted in enhancing customer retention by ensuring timely support and maintaining high service standards. • Coordinated with team members to ensure customer expectations were met and issues were resolved efficiently. • Developed strong interpersonal, communication, negotiation, and relationship management skills through direct customer interactions.