Irina Craciunel

Irina Craciunel

Design / UI UX / Customer Support Specialist / Virtual Assistant

Chisinau, Moldova

#OpenToWork

About

Trilingual Graphic Designer and QA Tester with 2+ years of design experience and hands-on QA testing on international platforms (uTest, Testlio). Deliver polished UI/UX, brand identity, and social media creatives in Figma and Canva. Known for a sharp eye for detail — identified a critical registration bug affecting Moldovan users, accepted by the test team. Seeking remote freelance roles in design or QA where precision and creativity drive results.

What I'm looking for

Remote freelance or part-time roles in graphic design, virtual assistance, or customer support. Open to project-based work or longer-term collaborations. Trilingual in Romanian, English, and Russian — I communicate clearly and deliver reliably across time zones.

Experience

Freelance QA Tester

uTest / Testlio

Dec 2024 – Present

• Executed structured test cycles on mobile applications for international clients, quickly learning new platforms, tools, and testing workflows. • Wrote detailed bug reports in English demonstrating strong written communication and the ability to delve into technical specifics when necessary. • Identified and documented a critical registration bug affecting Moldovan users — report accepted by the test team, confirming reliable remote task execution.

QA TestingBug ReportingMobile Applications
Self Employed

Freelance Virtual Assistant / Designer

Self Employed

Jan 2022 – Present

• Produced brand identities, social media graphics, landing pages, and ad creatives for 5+ clients using Figma and Canva, securing repeat business through on-time delivery. • Designed UI/UX concepts and interactive prototypes for web and mobile platforms, translating client briefs into polished, user-centred interfaces. • Managed complete creative workflow — from brief to concept to final delivery — across diverse industries including real estate, fashion, and health. • Built a structured portfolio on Contra.com showcasing 5+ distinct projects across UI/UX, brand identity, and social media design.

Remote SupportWorkflow ManagementClient FeedbackFigmaCanvaUI/UX Design

Debt Recovery Specialist

Private Sector — Moldova

Jan 2021 – Present

• Communicated with 100+ active clients simultaneously via written and verbal channels in Romanian and Russian — maintaining professionalism and empathy including with difficult or distressed clients. • Worked within strict internal procedures, scripts, and legal regulations — ensuring consistent, compliant communication across all case interactions. • Maintained full confidentiality of sensitive client financial and personal data in line with legal and internal standards. • Collected and analyzed client information to identify recurring issues, providing structured feedback to management on common case patterns. • Operated ERP systems to track cases, generate reports, and maintain accurate records — demonstrating attention to detail across a high-volume workload.

Debt RecoveryClient CommunicationData Analysis
Moldova

Real Estate Agent

Moldova

Jan 2019 – Jan 2021

• Handled client consultations and transaction documentation — building strong relationship management and negotiation skills. • Coordinated communications between buyers, sellers, and third parties from first contact to deal close, managing all paperwork and follow-up.

Client ConsultationsTransaction DocumentationNegotiation

Education

Udemy

Udemy

UI/UX & Graphic Design

2022 – 2023

Skills

Attention to DetailMicrosoft OfficeData EntryWireframingEmail ManagementTime ManagementLanding Page DesignAd CreativesSocial Media Graphicsvirtual assistancebrand identityerp systemsui uxbrand designclickupcanvafigmadesign

Languages

Romanian (Native or bilingual proficiency)Russian (Native or bilingual proficiency)English (Limited working proficiency)French (Elementary proficiency)Spanish (Elementary proficiency)