Isaac Kamau Muthoga

• Manage daily operations for a cross-functional team, overseeing scheduling, task delegation, and performance tracking to ensure smooth business operations. • Coordinate project timelines, deliverables, and resource allocation across multiple concurrent initiatives using Jira and Monday.com. • Develop and maintain operational reporting dashboards and project trackers using Smartsheet and Microsoft Excel, providing leadership with real-time visibility. • Facilitate team stand-ups, project reviews, and stakeholder update meetings; document action items and ensure timely follow-through. • Implement workflow improvements and process optimization strategies, reducing bottlenecks and improving team productivity. • Manage client and partner communications through Salesforce CRM, ensuring accurate records and high satisfaction levels. • Support compliance with organizational standards related to documentation, data integrity, and operational procedures.

• Provided high-level virtual assistant and executive support to senior managers and 30+ international clients in a fully remote environment. • Managed calendars across multiple time zones, scheduled meetings, and coordinated availability to ensure seamless operations. • Screened and prioritized executive inbox communications, responding to routine matters and escalating critical issues when necessary. • Prepared meeting agendas, documented discussion points, and tracked follow-up action items to ensure accountability and timely completion. • Developed automated Excel templates and workflow systems that reduced administrative processing time by 35%. • Processed, updated, and maintained over 5,000 customer and project records monthly with 99.8% accuracy. • Collaborated with cross-functional teams to resolve issues efficiently, improving service delivery timelines by 40%. • Drafted, proofread, and edited client communications, reports, and documentation to maintain professional standards. • Safeguarded confidential client and company information in compliance with internal data protection policies.

• Served as a dedicated remote Project Manager for a U.S.-based client, overseeing end-to-end coordination of multiple projects from initiation through closeout. • Managed project schedules, scope, budgets, and risk registers; provided regular status reports to senior stakeholders using Jira and Smartsheet. • Coordinated with distributed teams across time zones, scheduling meetings via Microsoft Teams and maintaining action item trackers. • Maintained project documentation repositories (SharePoint/Google Drive), ensuring version control and accessibility for all team members. • Supported PMO administrative activities including resource planning, reporting updates, and process documentation. • Delivered projects on time and within scope, achieving high client satisfaction through proactive communication and issue escalation.

• Collected, entered, and analyzed environmental compliance data to support county sustainability programs and policy decisions. • Contributed to design and rollout of monitoring systems used to track program performance across departments. • Maintained accurate digital records and collaborated with internal stakeholders to ensure timely, accurate reporting. • Strengthened data management processes, improving reliability and accessibility of program data for decision- makers.

• Processed and verified thousands of voter records with 100% accuracy during the national voter registration exercise. • Resolved data discrepancies and escalated complex cases to supervisors; improved workflow efficiency by 30%. • Contributed to transparency and accountability in national program implementation under high-pressure deadlines.

Project Management Professional

Project Management Institute

Computer Proficiency Certificate

DYNA World ICT Centre

Kenya Certificate of Secondary Education (KCSE)

Kanjuri High School