Relationship Manager / E-Banking Operations Officer
United Bank for Africa (UBA) Plc
Jan 2008 – Jan 2016
- Accurately entered, processed, and updated large volumes of transaction, customer, and product data into core banking databases (FINACLE, CRM- Customer Relationship Management System) and digital payment systems, maintaining a consistent 99.7% accuracy rate while meeting strict daily targets
- Verified all entered data against source documents including transaction slips, account forms, deployment checklists, and client requests to resolve discrepancies, correct errors, and ensure full data integrity
- Regularly reviewed and updated existing database entries, retrieved requested information promptly for management, internal teams, and authorized stakeholders, and maintained organized audit trails.
- Performed daily reconciliation of e-banking transactions, validated output against system reports, and flagged inconsistencies for timely resolution to preserve data reliability.
- Organized and maintained secure digital and physical filing systems for project records, deployment logs, and customer documentation, enabling fast and efficient retrieval at any time.
- Conducted routine data backups and strictly followed UBA’s information security protocols to protect highly sensitive financial, personal, and corporate client data, ensuring full confidentiality and compliance with industry standards.
- Collaborated with IT, operations, and corporate banking teams to resolve data entry issues, align records across platforms, and support smooth deployment of digital banking solutions to clients including PPMC.
- Trained staff on proper data entry standards, system usage, and error prevention, and consistently produced accurate operational reports using Microsoft Excel and Word for management review.
- Worked independently to manage competing priorities during peak periods, consistently meeting deadlines for data submission and project updates.
FINACLECRMMicrosoft Excel