Customer Support | Customer Experience | Customer Service
Juiz de Fora, Brazil
#OpenToWorkCustomer-focused professional with 10+ years of experience in customer service and client-facing roles, including international work in English aboard Virgin Voyages. Experienced in multichannel support, complaint handling, problem solving, and high-volume service. Recent results include ~96% service-fee retention and 160+ Google/Tripadvisor reviews generated in one month.
I'm looking for a remote Customer Support, Customer Experience, or Customer Success role where I can bring my 10+ years of customer-facing experience into a digital and international environment. I'm especially interested in roles where I can use my communication, problem-solving, sales, and relationship-building skills while learning new tools and growing within the company.
• Maintain ~96% service-fee retention through attentive service, proactive communication, and strong customer relationships. • Generated 160+ Google and Tripadvisor reviews in one month and earned recognition for strong sales performance. • Independently developed an English customer service training proposal for communication with international guests.
Coco Bambu
• Provided customer support in person, by phone, and via chat; handled questions, registrations in Trinks, appointments, and payments.
Lofts Glow
chat and in-person orders, customer questions, recommendations, and sales.
Pasta I Basta
• Provided customer service in English to an international, multicultural guest base while working daily with an international team. • Handled guest requests and questions with culturally adaptable communication and accurate knowledge of ingredients and allergens.
Virgin Voyages - Valiant Lady
• Rehired and promoted from Receptionist to Server; frequently assisted international guests in English and received recognition following positive guest feedback. • Managed reservations, waiting lists, phone and in-person assistance, complaints, wait-time expectations, and de- escalation in a high-volume environment.
Outback Steakhouse Brazil
customer service, complaint handling, de-escalation, and payment reconciliation.
Applebee's
International Relations and Affairs
