Isma Syafiera Norzit

Isma Syafiera Norzit

Administrative Assistant/ Customer Service

Melaka, Malaysia

#OpenToWork

About

A reliable and detail-oriented Administrative Assistant with experience providing comprehensive administrative support, coordinating meetings and events, managing correspondence, maintaining accurate records, and assisting with day-to-day office operations. Strong organizational and communication skills with the ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment. Proficient in Microsoft Office and committed to delivering efficient, professional, and high-quality administrative support while contributing to a productive workplace.

What I'm looking for

I am seeking a new career opportunity that offers a better work-life balance, a stable and supportive working environment, and opportunities for professional growth. I am willing to learn new skills, take on new challenges, and continuously improve myself. I hope to build a long-term career with a company where I can contribute my experience, grow professionally, and grow together with the organisation.

Experience

Administrative Assistant

May 2025 – Present

Independently manage the day-to-day operations of the branch office as the sole administrative staff member, ensuring efficient and uninterrupted office functions. Provide comprehensive administrative support to the Branch Chairman and committee members. Coordinate and organize professional events, seminars, symposiums, networking sessions, annual meetings, and medical camps from planning through post-event reporting. Prepare and manage official correspondence, meeting agendas, minutes, reports, invoices, receipts, certificates, and other administrative documents. Manage participant registrations, sponsorship coordination, and communication with healthcare professionals, speakers, government agencies, vendors, and external stakeholders. Maintain accurate records, databases, filing systems, membership information, and financial documentation. Handle enquiries via email, telephone, and in person while delivering professional and responsive customer service. Assist with budgeting, payment processing, invoice preparation, receipt issuance, and financial reconciliation for events and office operations. Manage office procurement, scheduling, logistics, and administrative processes to ensure smooth daily operations. Create promotional materials and manage social media content to support organizational events and member engagement. Maintain confidentiality, ensure compliance with organizational policies, and effectively prioritize multiple responsibilities while working independently in a fast-paced environment.

Office administrationEvent coordinationFinancial reconciliation

Malaysian Medical Association Melaka Branch

Waiter/Server

Aug 2023 – Feb 2024

Served meals and drink with care, ensuring timely delivery to maintain high standards of service. Maintained self-hygiene and food handling standards for full compliance. Greeted new customers and offered immediate seating assistance. Maintained extensive knowledge of foods, drinks and menus to answer customer queries. Resolved customer complaints to maintain satisfactory and business loyalty.

Customer ServiceFood HandlingComplaint Resolution

Ayu Awana Bar & Grills

Admin Clerk

Oct 2022 – Jul 2023

Organized and maintained filing systems ensuring accurate record-keeping for easy retrieval of documents. Answered telephone calls to offer information, direct callers or take message. Supported office operations by taking an ad-hoc clerical duties. Processed invoices, expenses report, and payments to support financial administration tasks.

Filing systemsTelephone communicationInvoice processing

Sleep Sanctuary Enterprise

Sudong Sdn Bhd

Customer Care Officer

Sep 2021 – Sep 2022

Managed customer complaints, providing a solutions or escalate to management. Updated customer records with every interaction, ensuring data accuracy and privacy compliance. Managed high volume inbound calls. Addressed a technical support issues, providing a step by step guidance to resolves product or service malfunction. Followed up on customer interactions, provide further support. Maintained working knowledge of avaiable products and services for enhanced customer service. Maintained up-to-date records of customers interactions, transactions and feedback in CRM systems.

Customer ServiceTechnical SupportCRM systems

Sudong Sdn Bhd

General Clerk

Jul 2018 – Feb 2021

Organized and maintained filing systems ensuring accurate record-keeping for easy retrieval of documents. Answered telephone calls to offered information, direct callers or take message. Prepared quotation, indent, official letters and monthly reports. Processed invoice, DO, and PO.

Filing systemsDocument preparationInvoice processing

Double Stream Enterprise

Ticket Seller

May 2017 – Jan 2018

Provided detailed information on event schedules, boat arrangement, and pricing to assist customer in making informed decisions. Processed payment by cash and card to complete transactions. Complete daily records updated to track sales and accurate sales total.

Payment processingCustomer ServiceSales tracking

The Shore Jetty River Cruise

Education

Vixmatech Computer Training Center

Vixmatech Computer Training Center

2017 – 2017

SMK Sek.4

2014 – 2014

Certifications

Administrative Proffessional Certificate

LinkedIn Learning

Feb 2025 – No expiry

Collaborating With Microsoft 365

LinkedIn Learning

Feb 2025 – No expiry

Communication Foundation

LinkedIn Learning

Feb 2025 – No expiry

Customer Service Training

Alison Course

Jun 2022 – No expiry

Microsoft Office Facebook Technology

Vixmatech Computer Training Center

Dec 2017 – No expiry

Skills

BookkeepingEvent coordinationConfidentialitySchedulingQuickbooksCalendar ManagementStakeholder CommunicationMeeting CoordinationEmail CorrespondenceDocument PreparationCustomer ServiceOffice administrationConflict resolutionSpreadsheetAutocountCRM systemMS Office

Languages

English (Native or bilingual proficiency)Malay (Native or bilingual proficiency)