About
I am a technical program and operations leader with over 15 years of experience spanning telecom technology, autonomous vehicle operations, managed IT, founder-led service delivery, and AI workflow development. Most recently, I have been leading operations and program management at RocketServe.io LLC since 2018.
My work involves building operating workflows and AI-assisted automation for managed IT and legal service delivery, as well as executing mission-critical autonomous vehicle procedures using command-line workflows, Jira, and network protocols. I have hands-on experience with Linux/Unix, macOS, Windows, TCP/IP, VPN, SSH, FTP, Wireshark, Office 365, Active Directory, GCP administration, and AI workflow platforms such as Athena and OpenClaw.
Experience
Founder / Owner Operator
RocketServe.io LLC / RocketServe Legal
Sep 2018 – Present
Built operating workflows for managed IT, process service, notary services, document intake, scan-back delivery, client communication, and service follow-through.
Owned planning, prioritization, vendor management, client expectations, banking, business registration, tax records, and daily operations.
Created repeatable execution patterns for document-heavy work where accuracy, traceability, timing, and customer communication matter.
Applied AI-assisted planning and automation to reduce ambiguity in service delivery, customer communication, and evidence organization.
Converted customer needs into implementation plans, technical recommendations, service packages, and operational improvements.
AI workflow developmentOperational workflowsProcess automation
L5 Operator, Autonomous Vehicle Operations
Zoox
Mar 2021 – May 2022
Executed mission-critical autonomous vehicle procedures with detailed checklists, command-line workflows, Jira tickets, and network access protocols.
Coordinated with teammates during autonomous missions, communicating status, blockers, constraints, and required actions.
Troubleshot vehicle startup, compute, communication, logging, deployment, power-state, and component issues in a high-reliability setting.
Prepared vehicles for autonomous operations by validating connectivity, software versions, storage/logging state, localization readiness, and mission constraints.
JiraCommand-line workflowsNetwork protocols
Assistant Manager / Integrated Solutions Consultant
AT&T Mobility
Jan 2008 – Dec 2019
Managed 25-35 employees across high-volume retail locations, including coaching, performance planning, scheduling, inventory, and escalation resolution.
Served as operations and finance back-office manager for serialized and non-serialized inventory.
Improved bridge reporting, call-center coordination, customer satisfaction workflows, and technical support handoffs.
Developed business leads, prepared proposals, and presented tailored technical solutions to customers.
Inventory managementOperations management
Education
Udacity
Intro to Self-Driving Cars
2022
University of Phoenix
Bachelor of Science · Information Technology
2015 – 2018
Certifications
CompTIA A+ Certified
CompTIA
Mar 2021 – Mar 2024
Cisco Networking Certificate
Cisco
Jul 2017 – No expiry
CompTIA Security+ Coursework/Training
CompTIA
Skills
GCP administrationAI workflow developmentChecklist designRunbooksJiraActive DirectoryOffice 365WiresharkFTPSSHVPNTCP/IPWindowsmacOSLinux/UnixEscalation handlingDependency mappingRisk registersMilestone trackingRoadmap planning
