About
Detail-oriented professional with experience in training, team coordination, client management, and workflow optimization across education, financial services, and fintech sectors.
Proven ability to develop structured processes, manage onboarding workflows, supervise teams, and improve operational efficiency.
Demonstrates strong communication, stakeholder engagement, and organizational skills while supporting business growth and improving service delivery.
Known for attention to detail, accountability, and delivering measurable outcomes in fast-paced environments.
Experience
Etiquette & Poise Protocol Resource Academy
Sep 2024 – Dec 2025
An etiquette and professional development academy focused on training children, students, and professionals on proper conduct, confidence, and interpersonal skills across educational, corporate, and public environments.
Key Responsibilities
Trained students in nursery, primary, and secondary schools on proper etiquette, confidence, and social behavior.
Delivered etiquette and professional presence training to staff in private organizations.
Facilitated training sessions for children and adults in public and religious institutions.
Developed structured training programs to improve communication, confidence, and professional conduct Key Achievements
Successfully trained diverse groups across educational and corporate environments.
Improved participants’ confidence, communication, and professional presentation skills.
Delivered engaging etiquette workshops across multiple sectors.
Contributed to improved interpersonal relationships and professional conduct among participants
TrainingWorkflow optimizationProcess development
Etiquette & Poise Protocol Resource Academy
Financial Sales Executive
Jan 2023 – Feb 2024
A leading life insurance and financial services company providing individuals and businesses with financial protection, investment, and savings solutions.
Key Responsibilities
Managed client onboarding workflows, improving consultation efficiency and response time.
Coordinated client communication and follow-ups to ensure smooth customer journey.
Maintained CRM records and tracked customer pipeline for operational visibility.
Developed structured consultation processes to improve decision-making and service delivery Key Achievements
Increased client conversion rate by 20% through structured communication process.
Exceeded monthly sales targets by 15% consistently.
Improved customer retention rate by 25% through proactive follow-ups.
Reduced onboarding turnaround time by 30% through workflow optimization
CRM systemsWorkflow optimizationClient onboarding
Prudential Zenith Life Insurance
Agent Supervisor
Jan 2022 – Nov 2022
A fintech company providing digital payment solutions and financial services through mobile technology and agent networks.
Key Responsibilities
Supervised and coordinated 50+ agents across operational activities.
Implemented structured onboarding workflows for new agents.
Managed QR card distribution processes to improve operational efficiency.
Collaborated with cross-functional teams to resolve operational challenges
Workflow optimizationAgent managementQR card distribution
PalmPay
Education
Ahmadu Bello University
MA · Remote Sensing & GIS
Federal University of Technology
B.Tech · Geography (Meteorology)
2017
Skills
Monday.comCRM AutomationZapierCRM systemsAirtableSOP developmentWorkflow optimizationProject management
Languages
English (Professional working proficiency)Yoruba (Native or bilingual proficiency)
