About
I am an experienced professional in the financial technologies industry, currently working as a DevOps Engineer at Intercontinental Exchange since 2019. I have been working in technology roles since at least 2012, giving me over a decade of experience in IT support, automation, and system operations.
My work spans scripting with Bash and Python to automate system operations tasks, managing Rundeck projects, and supporting large server clusters. I have experience with tools and technologies including Rundeck, Jenkins, Splunk, ServiceNOW, Salesforce, AWS, Linux distributions such as RHEL and Ubuntu, and web technologies like Javascript and Node.js. I have also provided application support and database management in educational technology environments.
Experience
DevOps Engineer - Full Time Position
Intercontinental Exchange
Nov 2019 – Jul 2025
At ICE (Intercontinental Exchange), I managed and maintained Rundeck projects for several different business units and products.
I wrote bash and python scripts to automate several tasks for the System Operations team.
I created Rundeck frameworks and jobs to control various applications, DNS entries and file copying across different business units.
I helped to maintain the run book for failing over to and from the disaster recovery data center.
I also supported customers with various operational related questions relating to different applications offered by ICE and handled the nightly operational maintenance of a large cluster of servers on a rotating basis with my co-workers.
RundeckBashPython
Tier 1 Application Support Analyst - Full Time Position
Amplify
Jul 2018 – Nov 2019
At Amplify I provided technical support for an educational progressive web app and basic implementation assistance to teachers, reading specialists and general users.
I performed basic database management, and I assisted teachers and school administrators with data analysis and aggregation to provide them with an overview of how their students were performing.
Database managementData analysisProgressive web app
Help Desk Support Tier I - Part Time Position
Aspira Connect
Apr 2018 – Jul 2018
I assisted hunting and fishing license vendors with various troubleshooting needs, including; error codes, download support, printer issues, network connectivity, terminal re-imaging,and basic desktop support.
As a tier I help desk support I was responsible for documenting all cases in either SalesForce, or in a proprietary Client Services Module, and escalating any hardware service requests to Tier II.
SalesForceTroubleshootingDesktop support
Education
New Horizons Computer Learning Center
2018 – 2018
Southern Union State Community College
Associates in General · Science
2012 – 2013
Skills
LinuxNGINXApachePuppeteerSeleniumFileZillaSFTPPuttySSHGitGitHubJiraFIXYAMLJSONXMLNode.jsJavascriptPythonBash
Languages
English (Native or bilingual proficiency)
