Jacce Taylor

Orlando, United States

About

Detail-oriented and dependable professional with experience in customer service, airport operations, scheduling, and administrative support. Proven ability to maintain accurate records, communicate effectively with customers and team members, and perform efficiently in fast-paced environments. Seeking an administrative assistant, office support, or data entry position where strong organizational and problem-solving skills can contribute to operational success.

Experience

Allied Universal

Traffic Coordinator

Allied Universal

Feb 2026 – Present

•Assisted thousands of airport passengers by providing directions and answering questions. •Resolved customer concerns while maintaining safe and efficient traffic flow. •Monitored loading zones and enforced airport policies professionally. •Communicated clearly with passengers and airport personnel in a fast-paced environment. •Responded calmly to changing situations while prioritizing safety and customer service.

Customer supportConflict resolutionTraffic management
Worldwide Flight Services

Customer service Agent

Worldwide Flight Services

Nov 2025 – Nov 2025

•Assisted passengers with check-in procedures and travel documentation. •Resolved customer questions regarding flights, baggage, and airport services. •Entered and maintained accurate customer information across multiple computer systems. •Coordinated with airline teams to ensure smooth passenger experiences. •Delivered professional service while managing high customer volume.

Customer supportPOS systemsRecord keeping
Checkers

Crew member

Checkers

Apr 2025 – Oct 2025

•Delivered friendly customer service in a fast-paced environment. •Resolved customer requests and maintained a positive experience. •Processed cash and card transactions accurately. •Worked collaboratively with team members to meet service goals.

Customer supportPOS systemsCash handling

Secretary

Qnq Taxes

Aug 2024 – Mar 2025

•Scheduled appointments and managed client calendars. •Responded to customer inquiries by phone, email, and in person. •Maintained confidential client records with accuracy. •Assisted visitors and created a welcoming office environment. •Supported daily administrative operations and document management.

Record keepingEmail communicationCustomer support

Skills

Customer supportMicrosoft ExcelMicrosoft WordData entryRecord keepingPOS systems

Languages

English (Native or bilingual proficiency)