Jacce Taylor
Orlando, United States
About
Detail-oriented and dependable professional with experience in customer service, airport operations, scheduling, and administrative support. Proven ability to maintain accurate records, communicate effectively with customers and team members, and perform efficiently in fast-paced environments. Seeking an administrative assistant, office support, or data entry position where strong organizational and problem-solving skills can contribute to operational success.
Experience
Traffic Coordinator
Allied Universal
Feb 2026 – Present
•Assisted thousands of airport passengers by providing directions and answering questions.
•Resolved customer concerns while maintaining safe and efficient traffic flow.
•Monitored loading zones and enforced airport policies professionally.
•Communicated clearly with passengers and airport personnel in a fast-paced environment.
•Responded calmly to changing situations while prioritizing safety and customer service.
Customer supportConflict resolutionTraffic management
Customer service Agent
Worldwide Flight Services
Nov 2025 – Nov 2025
•Assisted passengers with check-in procedures and travel documentation.
•Resolved customer questions regarding flights, baggage, and airport services.
•Entered and maintained accurate customer information across multiple computer systems.
•Coordinated with airline teams to ensure smooth passenger experiences.
•Delivered professional service while managing high customer volume.
Customer supportPOS systemsRecord keeping
•Delivered friendly customer service in a fast-paced environment.
•Resolved customer requests and maintained a positive experience.
•Processed cash and card transactions accurately.
•Worked collaboratively with team members to meet service goals.
Customer supportPOS systemsCash handling
•Scheduled appointments and managed client calendars.
•Responded to customer inquiries by phone, email, and in person.
•Maintained confidential client records with accuracy.
•Assisted visitors and created a welcoming office environment.
•Supported daily administrative operations and document management.
Record keepingEmail communicationCustomer support
Skills
Customer supportMicrosoft ExcelMicrosoft WordData entryRecord keepingPOS systems
Languages
English (Native or bilingual proficiency)