About
Detail-oriented Sr Analyst – Service Quality with over 10 years’ experience in Property & Casualty insurance audits, policy compliance checks, and document validation.
Adept at reviewing underwriting documents, identifying discrepancies, ensuring regulatory adherence, and collaborating with cross-functional teams to resolve issues.
Proven ability to work independently in high-volume, deadline-driven remote environments while maintaining 100% data confidentiality and accuracy.
What I'm looking for
I am looking for an opportunity in Premium Audit, Policy Compliance, or Quality Assurance within the P&C insurance industry, where I can leverage my 13+ years of insurance experience in policy review, auditing, compliance, and process improvement. I seek a role that values accuracy, analytical expertise, and independent decision-making, while allowing me to contribute to operational excellence and continuous improvement.
Experience
Sr Quality Analyst
Gallagher Centre of Excellence
Mar 2013 – Present
PROFESSIONAL EXPERIENCE
Sr Analyst – Service Quality (P&C Insurance)
Current Employer - Gallagher Centre of Excellence| Mar 2013 – Present | Remote/Hybrid
- Review and audit Commercial General Liability and Property insurance policies for accuracy, completeness, and compliance with SOP and carrier guidelines.
- Verify premiums, fees, endorsements, and coverage selections against quotes and applications.
- Ensure all required documents are correctly signed, uploaded, and stored in policy systems.
- Identify missing or incorrect documentation; assign corrective tasks to processing teams and track resolution.
- Collaborate with underwriters, QA auditors, and operations managers to resolve discrepancies.
- Document recurring issues, prepare reports, and recommend process improvements.
- Maintain strict confidentiality and ensure zero data breaches in all audits.
- Achieved multiple Kaizen initiatives improving policy review accuracy and processing speed.
Key Achievements:
- Reduced policy discrepancy rates by 15% through improved document verification checklists.
- Spearheaded the “Carrier Form Utilization Tracker” to consolidate carrier rules for faster audits.
- Recognized for consistent 100% compliance scores in QA-led calibrations.
Insurance Policy ReviewCompliance ChecksDocument VerificationError IdentificationPolicy ManagementCRM Systems
Education
Mumbai University
Bachelor’s Degree · B.Sc.
1988
Mumbai University
B.Sc. · Physics & Mathematics
1985 – 1988
Certifications
AINS 21 & AIS
American Institute
Nov 2021 – No expiry
Strategic Success: Aligning Goals with Time Management
External Training
Skills
Process ImprovementRoot Cause AnalysisData ConfidentialityTask TrackingCRM SystemsUnderwriting GuidelinesError IdentificationDocument VerificationCompliance ChecksInsurance Policy ReviewTime ManagementFast LearnerAnalytical ThinkingAttention to detailsGood CommunicationInnovativeProblem SolvingIntegrityTeam Work
Languages
English (Limited working proficiency)
