About
Detail-oriented support professional with experience in documentation processing, data entry, remote customer service, and workflow accuracy.
Proven ability to review, update, and maintain sensitive customer information while meeting strict quality and compliance standards.
Skilled in handling high-volume requests, following established procedures, and delivering consistent, error-free work.
What I'm looking for
Data entry, chat
Experience
Seasonal Non-Licensed Member Care Representative
Tranzact
Sep 2025 – Dec 2025
- Reviewed and updated member records, ensuring accurate documentation of Medicare plan inquiries and next steps.
- Entered and verified customer information while adhering to compliance and privacy standards.
- Managed high-volume inbound calls and documented interactions clearly.
- Followed structured workflows to escalate complex issues.
- Maintained productivity and quality metrics in a deadline-driven environment.
MedicareDocumentationCompliance
Customer Service Agent
IBEX Global
Aug 2020 – Mar 2022
- Processed customer data, account updates, and case notes with attention to detail.
- Documented call outcomes and resolutions within CRM systems.
- Ensured accuracy when entering returns and account adjustments.
- Exceeded performance standards related to documentation quality.
CRMData EntryDocumentation
Line Attendant
Golden Corral
Jan 2020 – Mar 2020
- Managed guest information, orders, and transactions with accuracy.
- Maintained organized work processes and supported team operations.
Order ManagementTransactionsOrganization
- Completed documentation and checklists related to inventory and safety.
- Handled high-volume transactions and maintained accurate sales records.
InventorySafetySales Records
Education
Pittsburgh Technical College, PA
Associate Degree · Criminal Justice
2018 – 2020
Coventry High School, OH
High School Diploma · Criminal Justice Concentration
2015 – 2018
Portage Lakes Career Center, OH
Associate Degree · Visual Design & Imaging
2016 – 2018
Skills
Ticketing ToolsEmail ToolsPhone ToolsProblem SolvingMultitaskingMicrosoft OfficeCRMComplianceWorkflow PrioritizationRemote SupportRecord ManagementData EntryDocument Processing
Languages
English (Native or bilingual proficiency)
