Jalilah  Ali

Jalilah Ali

Remote customer service employee

Charlotte , United States

#OpenToWork

About

Dependable customer service and administrative professional with experience in remote work, hospitality front desk operations, education, cash handling, and food service. Skilled at helping customers by phone and email, entering information accurately, learning online systems, resolving concerns, and staying productive with limited supervision. Seeking a flexible remote customer support, virtual receptionist, data entry, quality assurance, or administrative position. Remote Skills Remote customer support | Phone and email communication | Data entry | Online portals and web-based systems | Virtual assistance | Appointment and schedule coordination | Customer issue resolution | Documentation and recordkeeping | Microsoft Office and Google Workspace | Internet research | Video meetings | Independent time management | Confidentiality | Quality checking | Cash handling and POS systems | De-escalation | Adaptability Remote Work Experience Remote Administrative and Customer Support | Independent Remote Work Charlotte, NC | Remote Completed customer service and administrative tasks from home using phone, email, internet-based tools, and online portals. Entered and reviewed information carefully, maintained organized electronic records, and followed written procedures and deadlines. Worked independently, managed time effectively, protected confidential information, and communicated professionally without in-person supervision.

What I'm looking for

Weather working full-time or part-time remote work is the flexibility I need.

Experience

Mallard Creek STEM Academy

Certified Substitute Teacher

Jan 2022 – Present

Follow teacher lesson plans, provide clear instructions, supervise students, and maintain a safe and productive elementary classroom. Adapt quickly to changing assignments, document classroom information, and communicate professionally with staff and families. Use technology and school procedures to support attendance, assignments, and daily classroom operations.

Lesson plansClassroom supervisionTechnologyCash registerPOS systemServSafe

Mallard Creek STEM Academy

Home2 Suites

Front Desk Associate

Present

Welcome guests, answer telephone inquiries, manage reservations, and respond professionally to service needs. Use hotel systems to document guest information, process payments, coordinate requests, and maintain accurate front desk records. Resolve concerns calmly, prioritize multiple tasks, and communicate with team members across shifts.

Hotel systemsReservationsPayments

Home2 Suites

Extended Stay America

Front Desk Receptionist

Jan 2018 – Dec 2019

Handled guest check-in and checkout, telephone calls, reservations, payments, and service requests. Maintained accurate guest records and delivered courteous solutions to questions and concerns.

Guest check-inReservationsPayments

Extended Stay America

Holiday Inn

Front Desk Associate

Jan 2004 – Jan 2005

Assisted guests in person and by telephone, processed reservations and payments, and supported daily front desk operations.

ReservationsPaymentsFront desk operations

Holiday Inn

Resort

Front Desk Receptionist

Jan 2000 – Jan 2002

Greeted guests, answered calls, managed reservations and messages, processed transactions, and maintained organized records.

ReservationsTransactionsGuest services

Resort

Remote Administrative and Customer Support

Completed customer service and administrative tasks from home using phone, email, internet-based tools, and online portals. Entered and reviewed information carefully, maintained organized electronic records, and followed written procedures and deadlines. Worked independently, managed time effectively, protected confidential information, and communicated professionally without in-person supervision.

Remote customer supportData entryOnline portals

Independent Remote Work

Skills

AdaptabilityDe-escalationPOS systemsCash handlingQuality checkingConfidentialityVideo meetingsInternet researchGoogle WorkspaceMicrosoft OfficeCustomer issue resolutionVirtual assistanceData entryRemote customer support