About
Dependable customer service and administrative professional with experience in remote work, hospitality front desk operations, education, cash handling, and food service. Skilled at helping customers by phone and email, entering information accurately, learning online systems, resolving concerns, and staying productive with limited supervision. Seeking a flexible remote customer support, virtual receptionist, data entry, quality assurance, or administrative position.
Remote Skills
Remote customer support | Phone and email communication | Data entry | Online portals and web-based systems | Virtual assistance | Appointment and schedule coordination | Customer issue resolution | Documentation and recordkeeping | Microsoft Office and Google Workspace | Internet research | Video meetings | Independent time management | Confidentiality | Quality checking | Cash handling and POS systems | De-escalation | Adaptability
Remote Work Experience
Remote Administrative and Customer Support | Independent Remote Work
Charlotte, NC | Remote
Completed customer service and administrative tasks from home using phone, email, internet-based tools, and online portals.
Entered and reviewed information carefully, maintained organized electronic records, and followed written procedures and deadlines.
Worked independently, managed time effectively, protected confidential information, and communicated professionally without in-person supervision.
What I'm looking for
Weather working full-time or part-time remote work is the flexibility I need.
Experience
Certified Substitute Teacher
Jan 2022 – Present
Follow teacher lesson plans, provide clear instructions, supervise students, and maintain a safe and productive elementary classroom.
Adapt quickly to changing assignments, document classroom information, and communicate professionally with staff and families.
Use technology and school procedures to support attendance, assignments, and daily classroom operations.
Lesson plansClassroom supervisionTechnologyCash registerPOS systemServSafe
Mallard Creek STEM Academy
Front Desk Associate
Present
Welcome guests, answer telephone inquiries, manage reservations, and respond professionally to service needs.
Use hotel systems to document guest information, process payments, coordinate requests, and maintain accurate front desk records.
Resolve concerns calmly, prioritize multiple tasks, and communicate with team members across shifts.
Hotel systemsReservationsPayments
Home2 Suites
Front Desk Receptionist
Jan 2018 – Dec 2019
Handled guest check-in and checkout, telephone calls, reservations, payments, and service requests.
Maintained accurate guest records and delivered courteous solutions to questions and concerns.
Guest check-inReservationsPayments
Extended Stay America
Front Desk Associate
Jan 2004 – Jan 2005
Assisted guests in person and by telephone, processed reservations and payments, and supported daily front desk operations.
ReservationsPaymentsFront desk operations
Holiday Inn
Front Desk Receptionist
Jan 2000 – Jan 2002
Greeted guests, answered calls, managed reservations and messages, processed transactions, and maintained organized records.
ReservationsTransactionsGuest services
Resort
Remote Administrative and Customer Support
Completed customer service and administrative tasks from home using phone, email, internet-based tools, and online portals.
Entered and reviewed information carefully, maintained organized electronic records, and followed written procedures and deadlines.
Worked independently, managed time effectively, protected confidential information, and communicated professionally without in-person supervision.
Remote customer supportData entryOnline portals
Independent Remote Work
Skills
AdaptabilityDe-escalationPOS systemsCash handlingQuality checkingConfidentialityVideo meetingsInternet researchGoogle WorkspaceMicrosoft OfficeCustomer issue resolutionVirtual assistanceData entryRemote customer support