Compliance Analyst | Operations Analyst | Risk & Data Compliance Specialist
Irmo, United States
#OpenToWorkDetail-oriented compliance and operations professional with 8+ years of experience supporting regulatory processes, conducting investigations, maintaining audit documentation, and analyzing operational data in highly regulated environments. Proven ability to identify process risks, improve workflows, and support cross-functional teams through accurate reporting, compliance monitoring, and documentation management. Skilled in Microsoft Excel, SQL, data analysis, and process improvement, with a strong foundation in regulatory compliance, risk assessment support, and stakeholder communication.
Looking for roles in Data Analytics, Compliance Analyst, Risk / controls analyst, Access governance / IAM analyst, Trust & safety / operations compliance, Audit / controls support Fraud, disputes, investigations, Data quality / reporting analyst, or Regulatory operations.
UberEats and Instacart, Independent Contractor
● Manage high-volume customer interactions while maintaining accuracy, confidentiality, and timely issue resolution in a remote service environment. ● Utilize mobile systems to track deliveries, resolve exceptions, and maintain service quality. ● Demonstrate adaptability, independent decision-making, and customer-focused problem resolution.
Publix Supermarkets
● Managed enterprise access verification processes for 1,000+ employees across multiple internal systems, ensuring compliance with security protocols and internal governance standards. ● Performed validation reviews of user access data to identify discrepancies, mitigate risk, and maintain accurate access control records. ● Conducted audit support activities by documenting access changes, tracking verification campaigns, and maintaining compliance-ready records. ● Generated recurring reports in Excel using Pivot Tables, VLOOKUP, SORT, and advanced formulas to monitor campaign progress and identify anomalies. ● Partnered with IT, compliance, and operations teams to resolve data integrity issues and improve workflow accuracy. ● Assisted in testing system changes and validating updated processes prior to implementation. ● Improved reporting consistency and reduced operational errors through enhanced validation procedures and process controls.
HireRight
● Conducted detailed investigations of consumer disputes related to background screening reports while ensuring compliance with Fair Credit Reporting Act (FCRA) and internal service-level requirements. ● Reviewed sensitive records, researched discrepancies, and documented findings to support regulatory compliance and internal audits. ● Maintained accurate case records, supporting audit readiness and adherence to legal documentation standards. ● Collaborated with internal operations, legal, and external agencies to resolve escalated issues and ensure timely resolution. ● Identified trends in dispute cases and contributed to process improvements that reduced resolution delays. ● Supported policy adherence by following established procedures for intake, escalation, documentation, and follow-up.
People 2.0/Recruiting Solutions
● Researched claims and billing discrepancies using insurance portals and internal systems to ensure accurate account reconciliation. ● Maintained confidential healthcare records and ensured compliance with billing standards and documentation requirements. ● Partnered with healthcare providers, insurance carriers, and internal teams to resolve financial discrepancies. ● Performed data reviews and record updates to improve billing accuracy and reduce processing delays. ● Supported operational reporting and documentation for account status and reimbursement tracking.
Kmart
● Processed high-volume customer transactions daily while maintaining accuracy and delivering strong customer service. ● Ensured inventory accuracy by auditing product displays, stock levels, and merchandising compliance. ● Managed customer interactions across multiple departments, resolving inquiries and supporting sales operations. ● Partnered with team members to maintain store organization, restocking, and merchandising standards. ● Supported overall store operations including sales, inventory management, and customer experience initiatives. ● Impact: Contributed to increased sales performance through strong customer engagement and product support.
South Carolina Office of the Attorney General
● Administered research and administrative support processes for legal staff across multiple cases and departments. ● Partnered with attorneys and staff to prepare documentation and support case-related activities. ● Supported legal and administrative initiatives by organizing records and maintaining accurate documentation. ● Gained exposure to legal procedures by attending hearings, depositions, and trials. ● Impact: Supported efficient case preparation through strong organizational and research support.
Charleston Southern University
● Maintained student financial records and performed administrative support for account services operations. ● Handled data entry, document scanning, and records management while maintaining confidentiality standards. ● Assisted students and parents with account inquiries and documentation requests.
Bachelor’s of Business Administration
Coursera
Dexian
