James Nzau

Lead the Business Development Sales Team responsible for selling emergency air ambulance memberships, medical evacuation services, and charter flight solutions to corporate and individual clients across Eastern Africa. • Lead and coordinate business development sales activities to achieve organizational revenue targets. • Conduct high-level virtual and physical sales presentations for corporate clients and strategic partners. • Develop and implement sales strategies that enhance market penetration and business growth. • Research market trends, competitor activities, and customer needs to identify new opportunities. • Build and maintain strong long-term relationships with clients and stakeholders. • Mentor and support business development team members to improve productivity and performance. • Coordinate networking engagements, promotional campaigns, and corporate events. • Promote emergency medical evacuation and charter aviation services across regional markets. • Consistently contribute to client retention and revenue growth through consultative sales approaches.

• Developed and implemented corporate sales strategies and operational procedures. • Managed and mentored account management teams to achieve sales objectives. • Created corporate sales budgets and monitored team performance. • Expanded market reach through strategic prospecting and relationship management. • Forecasted sales performance and achieved quarterly revenue targets. • Managed relationships with high-value corporate clients and stakeholders. • Assisted in recruitment, onboarding, and training of sales personnel. • Increased profitability through strategic sales pipelines and marketing initiatives.

• Supervised switchboard operations and monitored communication service standards. • Conducted employee performance evaluations and staff development initiatives. • Ensured communication systems and telephone lines operated efficiently. • Coordinated with service providers to maintain equipment standards. • Managed staff schedules, leave planning, and operational productivity. • Maintained compliance with workplace procedures and service quality standards.

• Conducted telephone standards training for switchboard operators. • Supervised communication operations and monitored service quality. • Coordinated maintenance and troubleshooting of telephone systems. • Assisted in staff recruitment and onboarding processes. • Managed communication expenses and vendor coordination. • Gathered customer feedback to support service improvement initiatives.

• Managed incoming telephone communications and directed calls appropriately. • Resolved routine customer inquiries and recorded client concerns. • Reported communication system faults and ensured operational efficiency. • Maintained communication equipment according to organizational standards.