About
I am an operations and compliance professional with over 9 years of experience supporting highly regulated financial services and healthcare environments. Most recently, I have worked as a Senior Mortgage Loan Officer at Navy Federal Credit Union, where I coordinate complex operational activities and support compliance initiatives.
My work involves coordinating cross-functional projects, managing documentation, and supporting employee training initiatives. I use tools such as Microsoft Office Suite, Excel, and Teams to produce reports, analyze workflows, and drive process improvements that increase efficiency and organizational effectiveness in both financial and healthcare sectors.
Experience
Senior Mortgage Loan Officer
NAVY FEDERAL CREDIT UNION
Feb 2021 – Present
- Coordinate complex operational activities involving underwriting, processing, closing, servicing, and member support teams.
- Support compliance initiatives by ensuring documentation accuracy and adherence to federal lending regulations and internal policies.
- Assist leadership with operational reporting, workflow analysis, performance tracking, and process improvement initiatives.
- Train, coach, and mentor employees on procedures, compliance requirements, and best practices.
- Collaborate with IT, operations, and leadership teams to implement system enhancements and improve workflow efficiency.
- Manage multiple high-priority projects and deadlines while maintaining exceptional service standards.
- Serve as a resource for escalations, problem resolution, and operational support.
Operational ReportingWorkflow AnalysisCompliance ManagementRegulatory ComplianceReporting
Senior Financial Counselor
BAPTIST HEALTHCARE
Apr 2016 – Feb 2021
- Coordinated financial clearance activities and maintained compliance with healthcare regulations and organizational policies.
- Managed sensitive documentation, insurance verification, and patient financial records.
- Collaborated with clinical, administrative, and revenue cycle departments to improve operational efficiency.
- Generated reports and analyzed trends to support leadership decision-making and resource planning.
- Provided exceptional customer service while maintaining confidentiality and data accuracy.
Financial ClearanceInsurance VerificationOperational EfficiencyBilling WorkflowsData AccuracyProcess ImprovementOperations SupervisionWorkflow ImprovementsReportingPatient RegistrationSchedulingDocumentation Management
Education
Purdue University Global
Bachelor of Science · Business Administration
Columbia Southern University
Master of Business Administration (MBA)
Skills
Problem SolvingChange ManagementTeam LeadershipStakeholder CommunicationTime ManagementMicrosoft TeamsMicrosoft ExcelMicrosoft Office SuiteRisk ManagementWorkflow OptimizationProcess ImprovementReporting & AnalyticsEmployee TrainingAdministrative SupportRegulatory DocumentationCompliance ManagementOperations SupportProject Coordination
Languages
Haitian Creole (Native or bilingual proficiency)French (Native or bilingual proficiency)
