JENNIFER L. McNAY

About

Detail-oriented healthcare professional with experience in patient intake, insurance verification, pharmacy operations, medical documentation, and remote healthcare support. Honors graduate of CCAC's Medical Information Specialist – Coding program with knowledge of ICD-10-CM, CPT coding, medical terminology, HIPAA compliance, EHR systems, and patient-focused care. Experienced with Salesforce, Citrix, and Genesys in a fast-paced remote healthcare environment.

What I'm looking for

Seeking a long-term remote healthcare position where I can apply my experience in customer service, pharmacy, and medical support to make a positive impact. I am committed to delivering compassionate, accurate service while continuing to grow professionally within a collaborative and patient-focused organization.

Experience

Pharmacy Technician

UPMC EAST

Nov 2022 – Jan 2023

Supported inpatient pharmacy operations, medication preparation, inventory management, and healthcare team collaboration.

Pharmacy OperationsInventory ManagementMedication Preparation

Pharmacy Technician

CVS Pharmacy

Oct 2012 – Mar 2021

Processed prescriptions in a high-volume pharmacy environment. Resolved insurance claim issues and coordinated with providers. Maintained inventory and delivered patient-focused customer service.

Prescription ProcessingInsurance ClaimsInventory Management

Education

Skills

Languages