Jennet Acosta

Directed enterprise-wide technology initiatives from planning through execution, coordinating cross-functional teams, managing timelines, mitigating risks, and delivering strategic business outcomes. Designed standardized project governance processes that improved execution consistency across marketing, operations, product, and communications teams. Implemented enterprise work management platforms (Wrike, Jira, Monday.com), improving workflow visibility and increasing operational efficiency by 20%. Developed executive dashboards and KPI reporting used by senior leadership to monitor enterprise initiatives, improve decision-making, and identify operational risks. Identified operational bottlenecks and implemented scalable process improvements that increased workflow efficiency, reduced manual effort, and improved cross-functional execution. Leveraged ChatGPT and Microsoft Copilot to accelerate content creation, executive communications, documentation, workflow development, and process improvement initiatives. Leveraged AI tools including ChatGPT and Microsoft Copilot to streamline executive communications, documentation, workflow development, and process improvement, reducing manual effort and accelerating project delivery.

Analyzed billing trends and operational data to identify profitability opportunities and resolve complex operational issues. Managed monthly billing communications, ensuring accuracy, compliance, and consistency across multiple states and platforms ensuring accuracy and compliance. Resolved complex billing issues through database management, root cause analysis, and cross-functional collaboration working with multiple internal and external stakeholders. Delivered user training and process support for billing systems, improving team efficiency and operational consistency. Collaborated with vendors and internal stakeholders to troubleshoot system challenges and optimize billing workflows.