About
Seeking a remote customer service role where I can use my experience handling high-volume email inquiries, resolving complex issues, and consistently meeting performance goals.
Comfortable working independently, staying organized, and delivering reliable, high-quality support in a remote environment.
What I'm looking for
I am looking for a customer service position where I can help customers, solve problems, and contribute to a positive team environment while continuing to grow professionally. My goal is to provide excellent service and build strong customer relationships while meeting company goals.
Experience
Customer Resolution Specialist
Luxottica
Jun 2021 – Present
• Handle 80+ customer emails daily while maintaining accuracy and efficiency
• Consistently meet response time goals (24 hours weekdays / 48 hours weekends)
• Maintained a 100% quality score throughout 2025 and 2026
• Met or exceeded all performance goals for the 2025 review year
• Work independently to manage workload, prioritize tasks, and meet daily metrics
• Trusted to handle escalated and high-priority customer issues
• Resolve complex issues related to orders, prescriptions, and account concerns
• Process refunds, remakes, and order corrections with strong attention to detail
• Submit and manage insurance claims and update customer orders across systems
• Deliver clear, professional communication to ensure customer satisfaction
Email SupportRefund ManagementInsurance Claims
Customer Service Representative
Kumon North America
Jun 2012 – Apr 2020
• Helped families enroll students into math and reading programs
• Maintained organized records and tracked student progress
• Communicated with parents regarding performance and next steps
• Supported instructors with data entry and administrative tasks
• Managed reward program, tracked student points, and ordered incentives
• Resolved parent concerns in a calm and professional manner
Data EntryCustomer ServiceOrder Processing
Education
Gateway College
Certified Substance Abuse Recovery Coach
Certifications
Substance Abuse Recovery Coach
Gateway
Apr 2016 – No expiry
Skills
Quality ControlTime ManagementMicrosoft OfficeMultitaskingProblem SolvingCRM SystemsData EntryInsurance ClaimsRefund ManagementOrder ProcessingChat SupportEmail SupportConflict ResolutionCustomer Service
