About
Seeking a remote customer service role where I can use my experience handling high-volume email inquiries, resolving complex issues, and consistently meeting performance goals.
Comfortable working independently, staying organized, and delivering reliable, high-quality support in a remote environment.
What I'm looking for
I am looking for a customer service position where I can help customers, solve problems, and contribute to a positive team environment while continuing to grow professionally. My goal is to provide excellent service and build strong customer relationships while meeting company goals.
Experience
Customer Resolution Specialist
Jun 2021 – Present
• Handle 80+ customer emails daily while maintaining accuracy and efficiency
• Consistently meet response time goals (24 hours weekdays / 48 hours weekends)
• Maintained a 100% quality score throughout 2025 and 2026
• Met or exceeded all performance goals for the 2025 review year
• Work independently to manage workload, prioritize tasks, and meet daily metrics
• Trusted to handle escalated and high-priority customer issues
• Resolve complex issues related to orders, prescriptions, and account concerns
• Process refunds, remakes, and order corrections with strong attention to detail
• Submit and manage insurance claims and update customer orders across systems
• Deliver clear, professional communication to ensure customer satisfaction
Email SupportRefund ManagementInsurance Claims
Luxottica
Customer Service Representative
Jun 2012 – Apr 2020
• Helped families enroll students into math and reading programs
• Maintained organized records and tracked student progress
• Communicated with parents regarding performance and next steps
• Supported instructors with data entry and administrative tasks
• Managed reward program, tracked student points, and ordered incentives
• Resolved parent concerns in a calm and professional manner
Data EntryCustomer ServiceOrder Processing
Kumon North America
Education
Gateway College
Certified Substance Abuse Recovery Coach
Certifications
Substance Abuse Recovery Coach
Gateway
Apr 2016 – No expiry
Skills
Quality ControlTime ManagementMicrosoft OfficeMultitaskingProblem SolvingCRM SystemsData EntryInsurance ClaimsRefund ManagementOrder ProcessingChat SupportEmail SupportConflict ResolutionCustomer Service
