About
Experienced client services and workforce development professional with 10+ years in customer service, 5+ years in consulting, and a strong background supporting Managed Service Provider (MSP) operations.
Adept at fostering strategic partnerships, leading high performing teams, and creating pathways to employment for underserved communities.
Skilled in navigating VMS platforms (VNDLY, Beeline, Fieldglass), building community-employer relationships, and working with justice-impacted individuals.
Bring a compassionate, solutions-oriented, and collaborative approach to driving outcomes and reducing recidivism.
What I'm looking for
This job market has been hectic so I am open and just looking for an opportunity to do great with a great company!
Experience
Job Developer / Business Account Manager
Center for Employment Opportunities (CEO)
Aug 2024 – Apr 2025
• Provided employment and vocational support to justice-impacted individuals to promote long-term career development.
• Partnered with employers, parole agents, and community stakeholders to assess readiness and overcome job barriers.
• Delivered resume support, mock interviews, and guidance on disclosing convictions in interviews.
• Coordinated job fairs and built hiring pipelines across Wayne and Oakland Counties.
• Advocated for policy changes by collaborating with local lawmakers and community leaders.
Vocational SupportCommunity PartnershipsPolicy Advocacy
Senior Client Services Coordinator
Magnit Global
Jun 2022 – May 2024
• Managed full contingent workforce lifecycle for high-volume MSP programs.
• Served as a key liaison for hiring managers and suppliers, ensuring smooth onboarding, billing, and compliance.
• Led a team of Program Consultants, handled performance coaching, escalations, and resource planning.
• Conducted market rate analysis and generated custom reports to support client strategy.
• Delivered ongoing VMS training to internal and external users.
MSP ProgramsVMS TrainingMarket Analysis
Lead Program Consultant
Geometric Results Inc. (GRI)
Sep 2019 – Jun 2022
• Supported full-cycle MSP operations including requisition processing, candidate screening, and onboarding.
• Built trusted relationships with hiring managers and suppliers to ensure program efficiency.
• Led user training sessions and supported issue resolution for VMS and system users.
MSP DeliveryProcurementClient ManagementMSP OperationsCandidate ScreeningVMS Support
Service Coordinator & Recruiter / Onsite Liaison
Forge Industrial Staffing
Mar 2018 – Sep 2019
• Recruited for light industrial roles and managed all facets of candidate placement.
• Facilitated job fairs, orientations, background checks, drug screenings, and onboarding documentation.
• Acted as key liaison between clients and candidates, improving satisfaction and reducing turnover.
• Played a pivotal role in boosting Google review ratings through exceptional service.
RecruitmentCandidate PlacementOnboarding
Education
Specs Howard School of Media Arts
Certificate · Digital Media Arts