About
Results-oriented Operations Coordinator with over 13 years of experience specializing in hospital operations and high-level administrative support. Proven track record of managing complex, high-volume calendars for several Directors and Vice Presidents, ensuring seamless scheduling and inter-departmental alignment. Expert in streamlining workflows through innovative database management and meticulous procedural compliance to boost organizational efficiency. A collaborative leader and creative problem solver skilled in conflict resolution, budget oversight, and strategic event planning for large-scale initiatives.
Experience
SPAH Auxiliary Board Member
Various Companies
Present
• SPAH Publicity/Website Administrator
SPAH Auxiliary Golf Tournament Director
• Executive Stakeholder Liaison: Act as the primary point of contact for high-level participants, corporate sponsors, and organizational stakeholders, managing communication and coordination from initial planning through event execution.
• Strategic Project Planning: Developed and executed comprehensive event plans with detailed timelines and milestones, establishing clear financial and logistical objectives.
• Committee Leadership & Governance: Lead a multi-functional planning committee by delegating critical tasks, facilitating meetings, and ensuring all members meet performance milestones.
• Financial & Budgetary Oversight: Created and managed the event budget to meet rigorous financial targets and maximize charitable proceeds.
• Logistical Coordination: Liaised with venue management to secure facilities, synchronize tee times, and manage all food, beverage, and hospitality requirements.
• Sponsorship & Relationship Management: Directed sponsor recruitment efforts and ensured the fulfillment of all contractual obligations to maintain long-term donor relationships.
• Personnel Management: Recruited, trained, and scheduled volunteer teams, providing direct oversight to ensure efficient event-day support.
• Operational Execution: Supervised "day-of" logistics, including on-site setup, registration, and staff direction, while proactively resolving issues to maintain a seamless event flow.
• Reporting & Post-Event Analysis: Managed clean-up operations and generated comprehensive performance reports for stakeholders to inform future strategic planning.
Event ManagementProject PlanningStakeholder Liaison
OPERATIONS COORDINATOR
Sentara Princess Anne Hospital
Present
Executive & Leadership Support
• Multi-Calendar Management: Expert in coordinating complex, high-volume schedules for several Directors and Vice Presidents.
• Executive Liaison: Serving as the primary point of contact for internal leadership and external stakeholders to facilitate seamless communication.
• Meeting & Board Governance: Facilitating director-level meetings, documenting proceedings, and supporting informed decision-making.
• Strategic Event Oversight: Leading all phases of large-scale event execution, from initial planning and committee leadership to day-of management.
Operational Excellence
• Workflow Optimization: Analyzing daily activities to identify bottlenecks and implementing process improvements that reduce processing times.
• Database Management: Implementing and maintaining innovative systems to enhance data accuracy and accessibility for staff.
• Resource & Financial Management: Overseeing payroll, managing department budgets, and maintaining meticulous inventory records to prevent disruptions.
• Regulatory Compliance: Ensuring all daily operations align with healthcare standards and procedural requirements.
Specialized Technical & Soft Skills
• Advanced Software Proficiency: Expert in Microsoft Outlook (for complex scheduling), Microsoft Office Suite, SharePoint, and Laboratory Information Systems.
• Professional Communication: Skilled in conflict resolution and fostering collaborative inter-departmental environments to boost staff morale.
• Project Management: Proven ability to manage timelines, milestones, and volunteer teams for charitable and organizational goals.
Calendar ManagementDatabase ManagementEvent Planning
CUSTOMER SERVICE SUPPORT REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
Laboratory Corporations of America
• Process Optimization: Developed and maintained detailed administrative and procedural protocols that reduced redundancy and enhanced accuracy, directly supporting organizational efficiency goals.
• Operational Quality Control: Consistently recognized by management for the high quality and timeliness of reporting, maintaining an exceptional level of detail and a proactive team-player attitude.
• Data Integrity & Management: Managed the entry and verification of patient and specimen data within laboratory information systems, ensuring total accuracy and completeness of vital records.
• Stakeholder Communication: Served as a primary liaison for healthcare providers and internal staff, managing the flow of information regarding test results and sensitive documentation.
• Workflow Coordination: Oversaw the receipt, sorting, and preparation of specimens, ensuring meticulous labeling and record-keeping to maintain testing integrity.
• Administrative Support: Executed comprehensive administrative tasks including file organization, research, and departmental record management to ensure rapid information retrieval.
Data ManagementProcess OptimizationAdministrative Support
Education
Tidewater Community College
GRAPHIC DESIGN
2008
Skills
project & event planningexecutive liaisonregulatory compliancestakeholder managementdatabase managementworkflow organizationADAPTABILITYQUALITY ASSURANCETEAM LIAISONCRITICAL THINKINGCREATIVE PROBLEM SOLVERPROFESSIONAL ORGANIZATIONADMINISTRATIVE SUPPORTSharePointMicrosoft OutlookMicrosoft Office
Languages
English (Full professional proficiency)