Jervon Monroe

Coordinated event flow, audio setup, scheduling, and customer engagement, ensuring seamless experiences across multiple venues. • Managed live customer-facing entertainment operations in 200+ guests' hospitality environments. • Communicated with venue staff, management, and customers to ensure smooth nightly operations. • Resolved guest concerns quickly while maintaining a positive customer experience. • Balanced responsibilities (sales pitches, customer concerns, music/sound adjustments) in fast-paced nightlife settings to maintain high service standards. • Adapt quickly to crowd moods and boost morale throughout the night. • Operate multiple computer systems and applications while maintaining personable conversations with guests. • Maintained consistent revenue through upselling and live promotions. • Promoted Bigcitykaraoke.com to increase brand visibility and attract new customers through targeted outreach.

● Performed in paid productions and live entertainment events ● Developed strong communication and interpersonal skills ● Worked professionally under fast-paced, high-pressure conditions ● Collaborated with directors, stage managers, and cast members to deliver consistent performances ● Engaged diverse audiences and adapted messaging to different groups and environments ● Demonstrated reliability by meeting strict deadlines, schedules, and performance commitments ● Managed multiple projects, rehearsals, and performance schedules simultaneously ● Adapted quickly to Live changing circumstances while maintaining professionalism under pressure ● Detailed oriented to provide the best overall live experiences for audiences ● Tenacious stamina by providing top notch performances daily through rigorous situations

Engaged customers to enhance product awareness and drive sales in retail settings. • Engaged in personable conversations with customers to provide detailed recommendations. • Quickly analyze the best qualities of the product of the day to highlight to customers. • Maintained professionalism and food safety standards. • Acquired food handler certification to uphold food safety standards. • Maintained a clean work station for viewing pleasure as well as work efficiency. • Organized work station daily to showcase Brand of the Day effectively. • Recorded daily sales and customer feedback to inform future promotions. • Provided a warm atmosphere for every customer till closing.

● Engaged customers and promoted products in retail settings ● Maintained professionalism and food safety standards