Jessica Eaton

•Recruits, interviews, licenses, and maintains state compliance for foster parents •Compiles written assessments, activity logs, investigation reports, complaint reports, safety inspection forms, and Required Action Plans for state and county regulatory bodies •Prepares thorough documentation for each family, ensuring compliance with state and agency policies and relevant regulations while maintaining applicant confidentiality •Maintains up-to-date knowledge of best practices in family development to provide informed recommendations for program enhancements or new initiatives •Efficiently utilize client maintenance software for accurate and organized data keeping •Successfully manages a team of Family Development Specialists and administrative staff, ensuring efficient operations and high-quality support

•Promptly prepared BLF work-related emails, calls, letters, and other communications Provided exceptional customer service by effectively managing client inquiries, addressing concerns, and ensuring a seamless experience •Oversaw accounting functions, including logging expenses, billable time, reconciling statements, reviewing draft invoices, and communicating with clients about current and past-due payment statuses •Performed human resource functions, such as interviewing, selection, onboarding, and small business compliance standards •Fulfilled administrative roles, including reviewing, organizing, and managing client files; generating KPI data for quarterly evaluations; and assisting in editing and implementing BLF policies and procedures •Improved communication between attorneys and clients by managing attorney calendars, scheduling meetings, providing status updates, and relaying critical information promptly

•Managed all aspects of the employee life cycle, including preparing effective job descriptions and postings, scheduling, position classifications, onboarding and offboarding a high volume of hires, meeting background and I-9 compliance, and pay and status changes •Professionally and accurately responded to written and oral inquiries from future employees, associates, managers, and executives regarding issues requiring in-depth knowledge and explanation of general and technical •HR information through research, assembly, and summarizing information from various sources •Collaboratively engaged in the creation of internal process flows for efficient record-keeping

•Implemented data-driven instructional practices to target areas of weakness, resulting in increased student achievement across all subject areas •Supported students and parents with alternate learning strategies and provided additional assistance with daily assignments and projects •Fostered student curiosity and interest through creative hands-on activities that promoted self-efficacy

•Provided front desk in-person customer service, and phone and email contact with departments and employees •Maximized Background Team knowledge and productivity by effectively training, monitoring, and directing student employees in the application of best practices and regulatory protocols •Created and maintained precise and current Human Resources files, records, and documentation •Daily tasks involved Form I-9 and E-Verify completion, email correspondence, auditing, time-sensitive research, processing purchase orders, and organizational and special projects assigned by management