About
Proactive, highly adaptable, Operations Leader with over 13 years of experience bringing order to complex operational environments, coordinating cross-functional projects, managing supplier networks, and streamlining administrative systems. Demonstrates a strong founder mentality, taking genuine ownership of outcomes, identifying bottlenecks before they escalate, and driving pragmatism across fast-paced setups.
Expert at embedding into distributed teams, leveraging modern productivity tools (Google Workspace, MS Office, Asana, Slack), and applying practical AI technologies (ChatGPT, Claude) to automate workflows and elevate business efficiency.
What I'm looking for
I am looking for remote independent contractor or embedded operational leadership engagements with growth oriented SMEs, scale-ups, or distributed global teams. Specifically, I am seeking roles in full cycle bookkeeping, Business support, Financial operations, Project Coordinator, and Virtual assistant/Executive virtual assistant.
Experience
General Operations & Business Manager
Jan 2023 – Present
Coordinate day-to-day business and administrative operations for a fast-paced commercial business, growing revenue by 50% (KES 2M to KES 3M) through proactive execution and process refinement.
Engineered internal business operational processes and documentation systems from scratch, establishing clear standards for record-keeping and workflow efficiency.
Manage relationships with external suppliers, contractors, and service providers, negotiating commercial terms and ensuring high service-level delivery.
Oversee core financial administration, including invoice reconciliation, expense tracking, budget monitoring, and statutory compliance.
Implement AI tools (ChatGPT, Claude) and automated prompt templates to accelerate research, document preparation, and routine reporting.
Process OptimizationFinancial AdministrationAI Tools Implementation
Kencline General Merchants
Freelance Operations & Business Support Specialist
Jan 2020 – Jan 2023
Delivered embedded operational, administrative, and financial support to a portfolio of 18+ active SME clients across retail and financial services.
Tracked cross-functional project deliverables, managed external partner communications, and followed up on critical action items to maintain 100% compliance.
Streamlined accounts payable/receivable workflows and expense tracking systems, helping business owners cut operational overhead by 15–20%.
Conducted market research and data analysis to prepare concise summaries, reports, and operational proposals for executive leadership.
Project TrackingExpense TrackingData Analysis
Independent Operations & Financial Consultant
Finance & Operations Manager
Jan 2015 – Jan 2020
Managed operational and financial governance for a KES 400M (~USD 3M) multi-branch distribution enterprise, maintaining alignment across multi-location teams.
Built and led a fully remote 5-person operations and finance team, deploying Slack, Zoom, and digital task tracking to achieve a 20% YoY productivity improvement.
Standardized operational documentation and monthly closing procedures across branches, reducing turnaround times from 15 days to under 7 days.
Redesigned vendor payment and billing workflows, cutting outstanding receivables by 15% and improving liquidity.
Financial AdministrationSlackProcess Optimization
Desnol Investments Ltd
Operations Officer / Accounting Specialist
Jan 2007 – Jan 2015
Coordinated administration, payment approval workflows, and procedural compliance across 50 regional offices, reducing processing cycle times by 40%.
Led onboarding, administrative documentation, and training for 15+ new staff members, accelerating operational readiness.
Training
Desnol Investments Ltd & Postal Corporation of Kenya
Education
KCA UNIVERSITY
Bachelor of Commerce (B. Com) · Finance Option
KCA UNIVERSITY
Bachelor of commerce · Finance
2009 – 2013
Certifications
Certified Public Accountant (CPA-K)
Institute of certified public accountants
Nov 2008 – No expiry
Certified Public Accountant (CPA-K)
KASNEB / ICPAK
Google Data Analytics Professional Certificate
Google
Generative AI for Productivity & Operations | Applied AI Prompt Engineering, ChatGPT & Claude Workflow Automation
Applied AI
Skills
Asana|Slack|ZoomGoogle workspaceAdvanced ExcelQuickbooksAdministrationData analyticsPrompt EngineeringAI tools implementationRemote Team leadershipProject ManagementAccount ReconcilliationBilling & InvoicingMonth End closeBudget MonitoringProcess optimizationOperational planningFinancial reportingFinancial administrationpayables/ReceivablesBookkeeping
Languages
English (Full professional proficiency)Swahili (Full professional proficiency)
