JOE FOSTER

Led a team of 5 technicians supporting 650+ users across multi-site enterprise environment. • Improved service delivery efficiency by 40% by redesigning hardware deployment workflows as part of Endpoint Lifecycle Management initiatives. • Achieved 98% SLA compliance using Cherwell through team mentorship and performance management. • Led Agile migration of Apple devices from Intune to Mosyle with zero data loss across enterprise operations. • Participated in ServiceNow development workshops and UAT initiatives supporting incident creation and chatbot integration. • Coordinated enterprise MFD replacement initiative from HP to Ricoh, including device deployment and encryption hardening. • Collaborated with Security department to integrate ThreatLocker zero-trust endpoint security platform across enterprise operations. • Increased MDM security compliance from the previous rate of 64% to 99%, earning Service Excellence recognition from Executive Management. • Developed cost-saving document licensing initiatives projected to reduce District expenses by $250k-$1M. • Served as primary escalation point for technical and cross-departmental issues across support operations. • Utilized remote endpoint support tools including LogMeIn, Citrix, and RDP to resolve technical issues. • Oversaw team administration, staff development planning, and performance management for direct reports. • Earned Azure AI-900 certification to support expanding cloud and AI initiatives.

BayCare – Team Lead Orion Medical Management – IT Engineer NexiCore – Systems Engineer GalacTek – Software Support Technician

Oversaw IT operational staff across multi-state operations including Florida, North Carolina, and California. • Deployed and supported 8 new healthcare facilities across Florida, including site surveys, infrastructure deployments, demarcation, and end-user equipment preparation. • Installed and configured Cisco networking, Dell systems, and VoIP solutions at the corporate headquarters location in Tampa, Florida. • Managed security systems including Brivo and Smart PSS DVR platforms across all deployed facilities, Tampa, Clearwater, Orlando, and St. Augustine. • Implemented Windows 7 to Windows 10 migrations and Office 365 implementations for individual users across all facilities. • Developed IT processes and knowledge base documentation to improve compliance, operational efficiency, and issue resolution consistency. • Conducted regular field support visits to strengthen technical operations and customer relationships across remote locations.

Delivered enterprise-level desktop and systems support for physicians, executives, and staff. Consistently recognized by IT Director as highest performing member of Service Delivery department. • Played key role in CrowdStrike outage remediation efforts, minimizing operational impact and earning formal recognition for service excellence. • Created and distributed SCCM packages for large-scale deployments, including upgrades to remote management and various departmental packages. • Authored technical documentation and knowledge base articles for IT teams for development and advancement opportunities of staff members. • Supported a wide range of hardware and software systems including HP, MacBooks, and VMware environments. • Coordinated vendor-led system implementations including Philips Xper and Stryker platforms, providing hands-on technical support through project completion. • Resolved critical pharmacy systems outage following CrowdStrike incident by coordinating directly with vendor support, restoring hospital-wide pharmacy operations with minimal downtime. • Contributed to cost-saving initiatives totaling approximately $235,000 by designing and implementing a custom replacement for Micros POS systems.