About
Honorably discharged Navy veteran DP3 data processing technician third class. Looking to secure a systems, network, and technical support position utilizing military and civilian training, experience, certifications, and skills.
What I'm looking for
Technical support position helping customers with their tech support needs.
Experience
Technical support specialist
Aug 2006 – Jul 2024
Supported over one hundred John Hancock Investments wholesalers nationwide and their assistants including all of their company issued tech devices laptops, smartphones, peripherals.
Remote supportACTIVE DIRECTORYCOMMUNICATIONSATTENTION TO DETAILDESKSIDE MANNER
Manulife / John Hancock
Certifications
Microsoft Certified Systems Engineer
Microsoft
Sep 1998 – No expiry
Skills
LOTUS NOTESCYBER ARKSERVICENOWSCCMACTIVE DIRECTORYACCESSPOWERPOINTWORDEXCELOUTLOOK 365Windows 10Windows 11TROUBLESHOOTINGVPNTCPIPComputersSmartphonesLaptopsIOS supportMicrosoft Office 365
Languages
English (Native or bilingual proficiency)
