About
I am a detail-oriented Client Relations professional with combined experience as a Paralegal and Legal Assistant. Most recently at Losey PLLC, I have been managing high-volume caseloads and acting as the primary point of contact for clients since June 2026, building on my experience since 2025.
My work spans drafting legal documents, managing digital case files, and coordinating complex schedules using tools like Microsoft Office Suite, Google Drive, Clio, Accurint, and MyCase. I have also utilized AI platforms for professional use to enhance client communication and case management efficiency.
What I'm looking for
I am seeking a remote customer service role where I can leverage my strong communication and problem-solving skills to deliver exceptional customer experiences. I thrive in collaborative, team-oriented environments that prioritize open communication, clear processes, and mutual support. My goal is to join a forward-thinking remote team where I can take ownership of customer inquiries, maintain high service standards, and contribute to a positive, team-driven culture.
Experience
● Drafted and reviewed legal documents, motions, and pleadings; managed digital files and used e-filing systems to submit paperwork accurately before strict deadlines.
● Owned and managed a high-volume caseload reliably from inception to resolution, while partnering closely with attorneys and external teams to meet strict deadlines.
● Acted as the primary point of contact for clients, providing regular case updates and explaining complex procedures clearly; used empathy and strong problem-solving skills to calm clients during high-stress situations.
Legal Document DraftingE-filing SystemsCase Management
Legal Assistant
Mendoza Family Law
Nov 2025 – Jun 2026
● Handled complex scheduling and master calendar; coordinated client meetings, mediations, and court dates while tracking strict deadlines to keep the office running smoothly.
● Conducted intake interviews, collected necessary documents, and ensured clients had a positive, organized first experience with the firm.
● Maintained and updated the digital case management software; organized large files, sorted case documents, and made sure all digital and physical records were secure and easy to find within our software.
SchedulingClient IntakeCase Management Software
Hostess/Bartender
The Melting Pot
May 2025 – Oct 2025
● Greeted and seated guests while managing reservations and waitlists to ensure a smooth flow of service
● Managed high-volume bar service while maintaining accuracy, speed, and attention to detail
● Handled guest inquiries in person and over the phone, providing information about the restaurant
Customer ServiceReservation ManagementHigh-volume Service
Education
University of Central Florida
Bachelor of Science · Legal Studies
2021 – 2025
Certifications
Notary Public
State of Florida
Skills
Microsoft/Googlecustomer servicehigh-pressure environmentindependent workercommunicationnotary
Languages
English (Native or bilingual proficiency)Spanish (Limited working proficiency)
