IT Student| CompTIA Security + Certified| Aspiring Help Desk Technician Level 1
Kennewick, United States
#OpenToWorkIT support professional with a CompTIA Security+ certification and hands-on foundation in technical troubleshooting, structured diagnostics, and end-user communication. Experienced working under strict procedures and performance standards in high-volume environments. Pursuing a Remote IT Help Desk (Level 1) role within a corporate IT environment where process discipline, ticket documentation, and methodical troubleshooting can support a large-scale internal support operation.
I’m seeking a fully remote Level 1 IT Help Desk or IT Support position where I can apply my troubleshooting, technical documentation, and end-user support skills. I’m looking for a team-oriented environment where I can resolve hardware, software, connectivity, account, and access issues, follow established procedures, document tickets accurately, and escalate issues appropriately while continuing to grow my IT skills.
Olive Garden
• Maintained composure and efficiency in a high-volume, fast-paced environment under strict operational procedures • Collaborated with team members to prioritize tasks and meet deadlines under pressure
Dick's Sporting Goods
• Delivered customer service, resolving inquiries and concerns with patience and clarity • Operated point-of-sale systems accurately while following company procedures
Oakdale Feed & Seed
• Assisted customers with product selection and order accuracy • Coordinated daily tasks with teammates to meet deadlines and operational goals
United States Marine Corps
• Diagnosed and resolved complex avionics equipment failures using detailed technical documentation and structured troubleshooting procedures • Maintained mission-critical systems under time-sensitive, high-pressure conditions, ensuring strict compliance with technical and safety standards • Managed barracks operations and personnel accountability for a structured, process-driven environment
Independent / Personal Projects
• Diagnosed and resolved software bugs and performance issues using structured, step-by-step debugging methodologies • Configured and optimized system performance across hardware and software settings in multiple environments • Documented issues, fixes, and project changes for tracking and peer collaboration • Researched and independently learned new tools and scripting techniques through self-directed study
Information Technology Security Administration
CompTIA
CompTIA
