About
Jordan Holland is a multifaceted professional with over 10 years of experience across finance, legal support, and performing arts management. His career includes roles in loan servicing, production management, and legal aid, demonstrating adaptability in dynamic environments.
Key skills and achievements include excelling in multitasking, maintaining high customer satisfaction rates, streamlining workplace procedures to reduce processing times by 20% interdepartmentally, and proficiency in tools like Microsoft Office and Google Apps. He has also managed teams at performance events with up to 1,250 routines, showcasing strong organizational and problem-solving abilities.
Based on his background, Jordan is well-suited for roles in operations, customer service, or project management within finance, legal, or event industries, where his blend of technical and interpersonal skills can drive efficiency and success.
What I'm looking for
I am open to varying roles across a multitude of industries. My dynamic work background allows me to mold quickly and effectively into a wide range of opportunities. Ideally, I am searching from remote or hybrid work.
Experience
Loan Servicer
The Community Preservation Corporation
Jan 2023 – Present
Assisted in the management of a loan portfolio exceeding $200 million, ensuring accurate record-keeping and compliance with internal policies
• Resolved customer inquiries regarding loan terms and payment schedules, maintaining a 95% borrower satisfaction rate
• Collaborated with senior leadership to streamline loan processing procedures, reducing processing time by 20%
• Supported loan processing operations by verifying documentation and inputting data into McCracken Strategy Commercial Loan Software System
• Served as the first line of contact for borrowers, ensuring compliance with lending guidelines and investor requirements
• Prepared reports for senior management on loan performance metrics, contributing to strategic decision-making
Loan ManagementCustomer ServiceData Input
Ad-Hoc Legal Aide
Brian DeLaurentis, Attorney at Law
Jan 2016 – Present
Legal SupportAdministrative TasksClient Interaction
Production Manager
Celebrity Dance Competitions and Conventions
Jan 2018 – Jan 2023
Regional competition tour, aboard Carnival Cruises for National Finals 2018, 19
• Partnered with Freight Manager to load in, set up, strike, and load out set
• Ensured accurate documentation and distribution of adjudication, specialty awards
• Delegated problem solving tactics and maintained on-time competition with 15-30 subordinates
• Recorded and organized industry leading video critiques for each entry
Range of 500-1,000 routines per regional event. ~1,250 routines for National Finals.
Fall convention tour
• Upheld safe customer experience and effective crowd control methods
• Performed the above regional tour duties at events
Range of 300-750 attendees to each convention event
Event ManagementTeam LeadershipDocumentation
Technique Instructor, Choreographer, Mentor
Vicky Simegiatos Performing Arts Center
Jan 2013 – Jan 2018
Dance InstructionChoreographyMentoring
Legal Aide
Debra J. Millman, Attorney at Law
Jan 2014 – Jan 2016
Legal AssistanceDocument PreparationOffice Management
Vault Teller
J.P. Morgan Chase Bank, N.A.
Jan 2012 – Jan 2015
Awards: 2014 National Teller
Cash HandlingBanking OperationsFinancial Reporting
Education
Wayne State University
B.S. in Dance Performance · Dance Performance
Skills
MentorshipEducationExecutive AssistantFinancial AdministrationGoogle AppsiOSApple OSMicrosoft OfficeMicrosoft WindowsSocial mediaCustomer experiencePublic speakingMultitasking
Languages
English (Native or bilingual proficiency)
