Operations Manager | Virtual Assistant | Fleet & Team Coordinator
Santo Domingo Este, Dominican Republic
#OpenToWorkBilingual professional (English/Spanish) with 3+ years of experience in operations, customer service, and team coordination. I've worked across different industries — healthcare, telecom, and mobile services — always in roles where I had to keep things organized, communicate with customers and teams, and solve problems fast. Comfortable handling calls, chat, email, scheduling, CRM, payroll, and admin work. I work independently, I'm reliable, and I take ownership of what I do. Based in the Dominican Republic, available in US time zones.
Looking for a long-term remote role in operations, customer service, or team coordination. I work best when I can take ownership of real responsibilities — not just random tasks. Open to full-time or part-time, flexible with US time zones. I want to be part of a team where my work actually matters.
Freelance (Upwork)
Provide responsive chat-based customer support across multiple platforms simultaneously Manage customer inquiries, resolve issues, and ensure satisfaction with a friendly, solution-oriented approach Draft professional communications, review responses, and customer-facing messages Assist clients with scheduling, data entry, research, and administrative tasks
Purrfect Grooming LLC / VLegacIV LLC
Manage daily operations for a mobile pet grooming platform with 40+ independent contractors across multiple US states Lead market expansion efforts across Tampa, Jacksonville, Orlando, and Texas hubs Build and optimize 7-day team schedules ensuring full morning-to-evening coverage across all locations Handle customer service escalations, review responses, and complaint resolution in English and Spanish Coordinate contractor onboarding, availability management, and platform communications
Civil engineering
