Jose Gratereaux De Los Santos

Jose Gratereaux De Los Santos

Industrial Engineer and Project Management professional

San Juan, Puerto Rico

#OpenToWork

About

Industrial Engineer and Project Management professional with experience delivering agile and hybrid projects across banking, non-profit, and aviation fuel industries. Proven ability to coordinate cross-functional IT and business teams, optimize processes, and support delivery in PMO-driven environments. Certified Scrum Master (CSM®) and CAPM® with a data-driven and results-oriented approach.

Experience

Dispatcher

Associate Energy Group (AEG Fuels)

Sep 2024 – Present

- Coordinated fueling operations for commercial, corporate, and government flights, managing time-sensitive priorities and vendor communication across global locations - Maintained continuous coordination with clients and suppliers to ensure operational continuity and compliance - Process all fuel-related inquiries in an accurate and timely manner.

Fuel OperationsVendor CommunicationProcess Coordination

Project Coordinator/ Scrum Master

Ademi Bank

Oct 2022 – Apr 2024

- Supported early-stage digital transformation initiatives, contributing to the implementation of customer-focused digital solutions across 70+ branches nationwide, partnering with sales teams to improve customer enrollment and service delivery through digital solutions. - Supported delivery in a PMO-governed hybrid Agile/Waterfall environment, managing scope, schedules, risks, issues, and dependencies across multiple initiatives. - Facilitated Scrum ceremonies and coached teams on Agile practices, managing JIRA backlogs, tracking velocity and delivery metrics, and removing impediments to ensure sprint execution. - Delivered executive-ready reporting and dashboards using advanced Excel and PMO tools, translating technical progress into clear, actionable stakeholder updates.

AgileJIRAExcel

Project Analyst

Business Initiative for Technical Education (IEET)

Sep 2021 – Oct 2022

- Assist in the drafting and development of project proposals and work plans using MS Project for planning and tracking. - Coordinated with front-end and back-end developers to ensure seamless integration of the software features, user interfaces, and functionality, meeting both business and technical requirements. - Oversaw the end-to-end development of a website, managing design, testing, and deployment phases, while ensuring adherence to performance, security, and usability standards.

MS ProjectSoftware IntegrationWebsite Development

Quality Inspector

Banilejas Industry S.A.S

Apr 2021 – Sep 2021

- Examining products or materials to ensure they meet specific quality standards and specifications. - Recording inspection results, quality issues, and maintaining detailed records of inspections and tests.

Quality InspectionProduct TestingRecord Keeping

Education

European Business School of Barcelona (ENEB)

Master of Science · Project Management

2025

Santo Domingo Institute of Technology (INTEC)

Bachelor of Science · Industrial Engineering

2022

Certifications

Skills

Security StandardsPerformance StandardsDeploymentTestingWebsite DevelopmentSoftware IntegrationQuality InspectionProcess CoordinationStakeholder ReportingRisk ManagementCustomer EnrollmentDigital TransformationMS ProjectPMO ToolsExcelJIRAScrumProject ManagementHybrid ProjectsAgile

Languages

English (Native or bilingual proficiency)Spanish (Native or bilingual proficiency)