Joshua Mendoza

Assisted Medicare Supplement members with insurance-related inquiries, providing accurate and professional support. Assisted healthcare providers with eligibility, benefits, claims, and prior authorization inquiries. Supported insurance agents with general inquiries and handled complex customer interactions and escalated concerns. Handled supervisor-level calls when additional support was required or supervisors were unavailable. Supported the supervisor with backend operational tasks, including attendance tracking, backlog monitoring, locating unavailable agents, and assisting with system-related issues. Provided team updates, reminders, and operational communications to ensure adherence to processes and timely task completion. Collaborated with supervisors and team members to resolve operational concerns and maintain efficient daily workflows. Key Achievement Promoted to Subject Matter Expert (SME) in recognition of strong performance, product knowledge, problem-solving ability, and ability to support complex customer and team concerns.

Insurance and prescription verification for Durable Medical Equipment.

Cisco Inbound Customer Service Representative AT&T Back Office support.