RECEPTIONIST / FRONT DESK OFFICER
Lagos State, Nigeria
#OpenToWorkI am a customer-focused Receptionist and Front Desk Officer with over 9 years of experience in hospitality and customer service roles, most recently supporting administrative functions at Hercules International. My career began in 2011, and I have developed expertise in front desk operations, sales, and customer care across hotel and retail environments. My work spans hotel management systems, point-of-sale software, and professional phone etiquette. I have managed guest check-ins and check-outs, processed reservations, handled cash transactions, and provided concierge services. Additionally, I have experience with MS Office applications and delivering premium customer service in luxury retail settings.
FRONT DESK AGENT
Hercules International
Provided comprehensive administrative support including calendar management, correspondence, and scheduling Managed multiple priorities in fast-paced environment with exceptional organizational and time management skills
Murtala Mohammed International Airport / Tourvest Duty Free
Delivered premium customer service in luxury retail environment (Porsche & Montblanc), managing high-value transactions with professionalism Managed point-of-sale operations with exceptional accuracy, processing payments and maintaining cash security protocols Built and maintained strong customer relationships through professional communication and product expertise
Edmark International
Delivered excellent customer service through phone and in-person interactions, resolving issues efficiently and professionally Maintained detailed client records and implemented effective follow-up procedures to ensure customer satisfaction
Uyi Grand Hotel
Managed front desk operations including guest check-in, check-out, and room assignment processes, maintaining accurate and timely records Processed reservation inquiries and confirmed bookings using hotel management system, ensuring accuracy and adherence to policies Handled cash transactions and billing operations with 100% accuracy, reconciling cash registers daily and maintaining financial security Provided concierge services including restaurant reservations, transportation arrangements, local attraction recommendations, and special requests Responded to and resolved guest complaints and service issues promptly and professionally, maintaining high satisfaction standards Coordinated with housekeeping, maintenance, and food & beverage departments to ensure seamless guest experiences and operational efficiency
Master of Business Administration (MBA)
Higher National Diploma (HND) · Mass Communication
Ordinary National Diploma (OND) · Mass Communication
O Level Certificate
