Jamal Thompson

Jamal Thompson

Remote Customer Service Professional Available Now.

Richmond, VA 23223, United States

#OpenToWork

About

Dedicated delivery driver with 3+ years of experience including 6+ years of professional customer service experience. Proven ability to manage multiple routes plus tasks efficiently while maintaining physical stamina and speed in high- demand environments. Strong work ethic, reliable time management, and commitment to delivering results consistently and on schedule.

What I'm looking for

Seeking a remote work from home position with guaranteed base pay regardless of sales performance. Open to customer service or sales roles, but base compensation stability is essential. Must offer flexibility to work independently from home without requiring transport to a physical workplace/location.

Experience

FBM

Delivery Driver/Warehouse

FBM

Feb 2026 – Jul 2026

Dedicated Non-CDL Delivery Driver with experience in transporting and installing specialty products. Skilled forklift operator in warehouse operations, ensuring efficient, safe handling and storage of inventory. Committed to timely deliveries, customer satisfaction, and maintaining a safe work environment.

Forklift CertificationDelivery drivingWarehouse operations
Keany Produce

Delivery Driver

Keany Produce

Jul 2024 – Sep 2025

The objective of the Delivery Driver is to ensure that produce, dairy, and dry good products are delivered to customers in a manner that meets or exceeds customer expectations. The Delivery Driver is also responsible for communicating any customer preferences or issues to the Transportation Department Managers and Supervisors as well as the Customer Care Department. Finally, the Delivery Driver is responsible for operating vehicles in a safe and professional manner as well as reporting any vehicle maintenance issues using proper inspection format and verbal communication to supervisors.

Delivery drivingVehicle maintenance logsCustomer inquiry handling
All My Sons Moving & Storage

Driver/Mover

All My Sons Moving & Storage

Apr 2023 – May 2024

Truck driver for selected moving crew. While being team lead, I also handle the groups paperwork, keep the customer posted on arrival, and take payment when needed for the company so we can help the customer to move.

Truck drivingCustomer inquiry handlingPaperwork management
Cavalier Moving

Mover

Cavalier Moving

Aug 2023 – Jan 2024

Consist of moving a customer furniture and belongings from a pickup location to a drop off destination. With also the help of a driver and other movers if needed on the job.

MovingFurniture handlingTeamwork
Walgreens

CSA - Customer Service Associate

Walgreens

Sep 2022 – Mar 2023

Checking out customers at register when ready, Stocking shelves after truck drop offs and when needed. Handling FedEx Package drop-off and pick-up for drivers/customers. Photo retail for customers who put in/want a order to be printed, or checkout if already packaged. Cleaning restrooms when closing at night, facing front products in aisle when closing, vacuuming rug when closing, wiping down register area when closing, FedEx Inventory scan when closing, and temperature check of store cooler and freezer when closing. Printing Mylars for products, and replacing tags for new deals available for products in store.

Customer serviceInventory scanningCash handling
Planet Fitness

Front Desk Associate

Planet Fitness

Oct 2021 – Apr 2022

Providing customer service for members regarding any issue a member has with membership. Keeping cleanliness of gym, locker rooms, and spa area also.

Customer serviceFacility maintenanceMember support

Furniture Mover

Home Maker's Furniture

Jul 2020 – Oct 2020

Delivered/transported furniture for customers. Also rearranged furniture on show room floor in store.

Furniture handlingDelivery drivingShowroom setup
FedEx Ground

Package Handler

FedEx Ground

Aug 2018 – May 2019

I work the pre-load shift unloading trailers full of packages having various weight differences onto conveyor belt.

Package handlingLogisticsConveyor operation
Ericson Manufacturing

Warehouse Worker

Ericson Manufacturing

May 2019 – May 2019

Helped build drainage systems rolling fiber glass and a dangerous chemical liquid that molds into the before finished product of the drainage/sewer system.

ManufacturingFiberglass handlingDrainage systems
Cracker Barrel

Crew Member

Cracker Barrel

Feb 2018 – Jun 2018

Dish Team and Bus Team - Consist of bussing tables and washing dishes for customers.

Customer serviceDishwashingBusser
Food Lion Corp

Customer Service

Food Lion Corp

Apr 2016 – Jul 2017

cashier) - Assisted customers with checkout with groceries.

CashieringCustomer serviceCheckout operations

Education

Highland Springs High School

Highland Springs High School

Standard Diploma

2014 – 2018

Certifications

First Aid CPR AED

National CPR Foundation (NCPRF)

Apr 2021 – Apr 2023

Skills

Materials HandlingCustomer inquiry handlingVehicle maintenance logsSales strategyWarehousingLoad & UnloadCourier DrivingMicrosoft OfficeMicrosoft OutlookMicrosoft WordGPS navigationDelivery drivingPallet Jack CertificationNon-CDL Class CForklift CertificationCPR CertificationFinancial LiteracyFirst Aid CPR AEDDriver's License