About
I am a former Business Administration student with experience in customer service, inbound sales, and digital marketing across international campaigns. My work spans roles at Teleperformance Colombia where I managed customer interactions and sales campaigns from 2024 to 2026, gaining practical skills in commercial and sales environments.
My expertise includes CRM, multichannel support, inbound sales, and payment platforms, with a strong focus on KPI tracking and customer engagement. I have handled daily customer interactions for Stripe's payment processing and achieved high conversion rates in hospitality sales for Priceline, applying consultative selling and objection handling techniques.
What I'm looking for
I’m looking for remote opportunities in customer support and customer experience. I’m interested in flexible roles where I can assist customers through chat, email, and phone, solve problems, and provide a positive customer experience. I’m open to both part-time and full-time opportunities with companies that value reliability, communication, and excellent service.
Experience
Teleperformance Colombia
1 yr 3 mos
Inbound Sales Advisor
Jun 2025 – Jan 2026
Handled 100% inbound sales calls for a global hospitality platform (Priceline).
Achieved an average conversion rate of 41%, consistently ranking among the top performers of the campaign.
Applied consultative selling techniques, objection handling, and closing strategies to maximize revenue.
inbound salesobjection handlingcommunication
Customer Service Agent / Sales Advisor
Nov 2024 – Mar 2025
Managed an average of 20+ daily customer interactions through emails, live chat, and inbound calls for a global payment gateway (Stripe).
Improved operational efficiency by effectively handling multiple channels simultaneously while maintaining quality standards.
payment platformsmultichannel supportCRM
Education
Universidad de la Sabana
Business administration
2023 – 2025
Colegio Hispanoamericano Conde Ansúrez
Academic bachelor's degree
2023
Skills
adaptabilitytime managementcustomer focusobjection handlingcommunicationKPI trackingpayment platformsinbound salesmultichannel supportCRM
Languages
Spanish (Native or bilingual proficiency)English (Native or bilingual proficiency)
