About
I am a Customer Support Officer and Executive Assistant with over 5 years of experience, most recently working part-time as an Administrative Assistant (Email Support) at Weight Doctor Clinic in Canada. My work spans from 2015 to the present, covering roles in customer service, executive assistance, and virtual support across multiple countries.
My expertise includes using MyAesthetics Pro and Jane for appointment scheduling, managing multiple calendars, and handling communication via email and chat support. I have experience with CRM systems, telemarketing, Microsoft Suite, Google Workspace, Slack, Zoom, Calendly, Skype, and Trello. I have also prepared payroll schedules, coordinated stock-taking activities, and maintained office equipment schedules.
What I'm looking for
I am looking for Support roles in administrative, customer service and travel planning. My strength lies in able to coordinate schedules efficiently, manage conflicting deadlines and projects, then ensure all stakeholders are involved and updated accordingly.
Experience
Administrative Assistant (Email Support)- Part time (Permanent Night Shift)
Weight Doctor Clinic
Feb 2023 – Jan 2026
• Handled communication via email for the clinic and its subsidiaries with an in-depth knowledge on Clinic’s product and services.
• Acted as first contact between prospective client and the Clinic’s consultants.
• Experience using MyAesthetics Pro and Jane for scheduling appointments.
• Maintained records of leads and prospects.
• Increased lead conversion rate by demonstrating professionalism and expertise on the job.
MyAesthetics ProJaneEmail Support
Virtual Assistant (Chat Support)- Part time
The Argonauts Community
Apr 2022 – Nov 2022
• Handled communication for the community with a clear understanding of the community's policies, procedures, and guidelines.
• Acted as a liaison between the approved Envoys and prospective members of the community.
• Maintained records for communication and follow-up of leads.
• Surpassed the community's target which brought about an increase in community signups.
Chat SupportCommunity ManagementLead Follow-up
Executive Assistant
KrestonOUC of Kreston INT'L (Chartered Accountants)
Jan 2015 – Jul 2022
● Managed over 5 active calendars for the CEO while ensuring optimum work productivity.
● Scheduled over 50 appointments and presentations for the CEO.
● Researched and conducted data to prepare documents for review and presentation by boards of directors, committees, and executives.
● Prepared the monthly payroll and salary schedule for over 30 employees.
● Coordinated all stock-taking activities for about 4 subsidiary companies, and maintained schedule for office equipment (Generator, facilities, inventories, fleets, etc).
Calendar ManagementPayroll PreparationData Research
Education
National Open University of Nigeria (NOUN)
Bachelor of Science (BSc.) · Entrepreneurship & Business Management
2020
Certifications
Smart Automation & AI Workflow Internship
Excelerate Academy/ St Louis University (Internship)
Mar 2026 – No expiry
CRM/ No Code Tools
Witty Automations Academy
Dec 2025 – No expiry
Virtual Executive Assistant Program
Nextforte Tech Hub
Aug 2025 – No expiry
Project Management & Business Analyst Bootcamp
Digital Technology Business School (DTBS, London)
Jul 2024 – No expiry
Virtual Assistant Training Program
ALX AFRICA GROUP
2022 – No expiry
Customer Service: Problem Solving & Troubleshooting
LINKEDIN E-LEARNING
Customer Service: Creating Positive Conversations With Customers
LINKEDIN E-LEARNING
Customer Service Foundations
LINKEDIN E-LEARNING
Skills
Travel PlanningDrafting & DocumentationTelemarketingSales ClosingConflict ResolutionTeam ManagementData EntryTrelloSkypeCalendlyZoomSlackGoogle WorkspaceMicrosoft SuiteCRM SystemsCalendar ManagementChat SupportEmail SupportAppointment SchedulingCustomer Service
Languages
English (Professional working proficiency)
