Julio Pulido

• Managed high volume drive up orders with respect to quick and accurate delivery of products to customers in timely manner. • Assisted in managing workflow for the team during peak hours by improving efficiency and smoothing operation flow. • Handled all customer interactions and responded to customer complaints quickly and efficiently while providing excellent customer services standards.

• Supervise and train teams of 15+ employees per shift, ensuring compliance with company policies and operational standards. • Manage scheduling, shift coverage, and task delegation to maintain smooth daily operations in a fast-paced, high volume environment. • Handle cash control, deposits, and register reconciliation with 100% accuracy. • Reduced food waste by 10% weekly through real-time inventory tracking and tighter stock management. • Improved drive-thru speed of service by 15% by reorganizing workflows and coaching team members. • Mentored and promoted 5+ crew members into leadership roles by providing on-the-job training and performance coaching. • Processed employee sick time and time-off requests end-to-end: completed forms, printed/scanned/faxed paperwork to the office, and logged approvals in shift records while maintaining confidentiality. • Organized and maintained personnel files (availability changes, write-ups, incident reports), ensuring documents were up-to-date, correctly labeled, and easy to retrieve during audits.